When we opened our first walk-in centre in Poland Street, we’d already been repairing Macs for 29 years. The concept behind the walk-in centres is simple: why wait for an appointment? We like the idea that you can just walk in off-the-street and say help! And, as we’re recognised as the fastest authorised repairer in the West End, there’s no better place to bring your Mac or iPhone for some TLC.
The technicians in our service centres go through exactly the same technical training as Apple’s own staff. We’ve designed our stores to be open, airy and collaborative. It’s not surprising that many people visiting our stores say; “It’s just like visiting the Genius Bar”.