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macOS Support Essentials 10.13


£1,150.00 £895.00 (ex VAT)

macOS Support Essentials prepares you for Apple certification. This 3-day course is detailed, practical and hands-on and is led by one of our master-trainers in class sizes of eight or under meaning you’ll get a lot of one-to-one attention. This is the best way of studying for and achieving formal certification in supporting Apple’s macOS operating system and includes a HUGE amount of critical knowledge for Apple IT support professionals. Take a look at the ‘What you’ll learn’ tab below to find out more.

  • Examination

    Why not qualify as an Apple Certified Support Professional (ACSP)?

    • 101 £(+VAT)


ACSP small logo
The Apple Certified Support Professional (ACSP) 10.13 certification is granted on successful completion of the macOS Support Essentials v10.13 exam.

About macOS Support Essentials 10.13

macOS Support Essentials 10.13 is Apple’s official 3-day course with plenty of hands-on labs designed to train technical professionals needing to support the macOS file system and other software running on Apple Macs. The main goal of this course is to introduce technicians to the basic techniques for using Apple’s tools for installing, configuring and troubleshooting macOS.

  • Day one covers macOS  installation and configuration and covers initial installation and setup, managing software updates, creating and managing user accounts and file system security
  • Day two looks in more detail at usage management: permissions, system resources, compression and backup solutions and application and document management
  • Day three introduces delegates to networking Apple computers including basic networking theory, configuration and troubleshooting and the course wraps up with a collection of system troubleshooting chapters


Please note that although this is an introductory course, a certain amount of prior knowledge will greatly enhance the effectiveness of the course. For example:

  • The material assumes you have a basic understanding of macOS skills and terminology
  • It’s advisable to have either an IT background or some basic computer troubleshooting knowledge
  • Prior attendance of either or both of Getting Started with macOS or Mac Integration Basics is ideal

If you’re in any doubt about your suitability for this course, please call our training pros on 020 8645 5806 who will be pleased to discuss your training needs in more detail.

Who should take macOS Support Essentials 10.13?

  • Help desk specialists, technical coordinators, service technicians or IT professionals who need to support users of macOS systems
  • Technical support personnel in businesses that use Macs for general productivity or creative design
  • Technical coordinators or power users who manage networks of computers running macOS, such as teachers and technology specialists who manage classroom networks or computer labs
  • Resellers, distributors, systems integrators, and consultants who are selling Mac computers
Not ready to book? More information

Course Outline

Module 1: Installation and Configuration

Prepare and partition the drive, install macOS Sierra, use the installer log files to verify a successful installation, booting to macOS Recovery, configure macOS Sierra with the Setup Assistant, installing configuration profiles, understanding macOS software updates, tips and techniques for troubleshooting an installation problem.

Module 2: Users Accounts

Create and manage user accounts, create and manage administrator accounts, locate directory attributes, security, resetting passwords and managing Keychain passwords.

Module 3: File Systems and Storage

File systems supported by macOS Sierra, Disk Utility and file repair. Encryption with FileVault. File sharing permissions and troubleshooting. System Integrity Protection overview.

Module 4: Data Management

The root volume, file system layout, preferences, managing hidden items, file types unique to macOS Sierra (i.e., bundles and packages), Metadata in macOS, Spotlight, Siri, file archives, disk images. archiving and restoring data with Time Machine, managing backup data, how to access the data outside of Time Machine.

Module 5: Applications and Processes

Applications supported in macOS Sierra, application security, installation and troubleshooting of applications, uninstalling applications, managing Gatekeeper, Sandboxing, Quick Look, advanced features such as auto save, versions, resume and iCloud integration. iCloud Drive feature explored.

Module 6: Network Configuration

Basic networking configuration, TCP/IP networking, Ethernet, Wi-Fi, multiple network connections, appropriate use of network locations, isolating and troubleshooting network elements and using VPN.

Module 7: Network Services

Connecting to common network resources, SMB, AFP, NFS, WebDAV and FTP connections, Bonjour, NetBIOS, the network browser, isolating client software issues from network issues. VNC and SSH, Remote management, Enabling network services on a macOS Sierra client, peer-to-peer collaboration, AirDrop, Firewall as well as techniques to isolate server issues from client and network issues.

Module 8: System Management

Connecting peripherals to a Mac, cabling, connections, device drivers for common peripherals. Troubleshooting boot issues with a Mac at startup, phases of the startup process, which part of the system is active during each phase, issues that can arise, automatic process launching with launched and login window startup items.

Where’s the training centre?

We run this course at 44 Poland Street, London, W1F 7LZ, but don’t forget that we offer onsite training too. If you’ve got several team members to train, it might be more cost-effective for us to come to you.

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