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ACiT – Apple Certified iOS Technician

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Learn how to service and repair iOS devices on this six-day course. This is an Amsys course leading to the official Apple certification: Apple Certified iOS Technician (ACiT). This certification verifies your ability to perform basic troubleshooting and repair of iOS devices, such as iPhone, iPad and Apple Watch.

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About Apple Certified iOS Technician (ACiT) Training

Does your business rely on iOS devices or do you support iOS devices and need a reliable way to service these in-house if the hardware fails? Do you want to work for Apple Store as a Genius or work for an Apple Authorised Service Provider (AASP)? If the answer is yes, you need to become Apple Hardware Certified.

Please note that ACiT certification by itself does not allow a technician to order Apple parts. Apple parts are ordered via the GSX system, which only AASPs and Self-Certified Repair centres have access to. Information on becoming authorised for servicing Apple products can be found at http://www.apple.com/support/programs

Apple Certified iOS Technician (ACiT) certification verifies your ability to perform basic troubleshooting and repair of iOS devices, such as iPhone and iPad.
The ACiT certification exams emphasise identifying and resolving common iOS problems and using Apple Service and Support products and practices to effectively repair Apple hardware.

This six-day course encompasses all training required to pass the certification exams associated with becoming an Apple Certified iOS Technician (ACiT). The course is a mixture of leader-led theory and extensive hands-on practicals, including take-apart sessions on the latest Apple iOS devices.

Both exams are included in the course cost. On passing both you will receive the ACiT Certification directly from Apple.

Prerequisites

Some basic IT knowledge is advisable and some basic knowledge of using an iOS device is preferred.

If you’re in any doubt about your suitability for this course, please call our training pros on 020 8645 5806 who will be pleased to discuss your training needs in more detail.

Who should seek ACiT certification?

ACiT certification is intended for:

  • Technicians employed by an Apple Store
  • Apple Authorised Service Provider (AASP) or Self Servicing Account (SSA)
  • Persons motivated to demonstrate their knowledge of technician-level service and support skills
  • For persons not employed by Apple directly or by an AASP or SSA, attaining ACiT certification verifies skills and knowledge that may be sought by a prospective employer, such as an Apple Reseller or a self-servicing entity like a school
Not ready to book? More information

Course Outline

Day 1: Apple Service Fundamentals

Managing Customer Interactions (includes Customer Experience Skills) , Documenting Customer Interactions , Basic Troubleshooting , Determining Service Levels , Technician Safety (includes the Safety First and Embedded Battery Safety) , ESD precautions , Open Q&A and Exam Preparation (Including Review Quiz) , Apple Service Fundamentals Certification Exam

Day 2: iOS Devices, Features & Services

iOs Devices
iPhone Overview: controls and navigation , iPad Overview: controls and navigation , Apple Watch Overview: controls and navigation , Apple TV Overview: controls and navigation , Touch ID features and related services , Apple-specific iOS device features and components , Features and services that use the Secure Element , Services and features that use NFC. NFC controller technology explained , Motion Coprocessor technology explained , Taptic Engine technology explained

iOS Features
iOS Overview: key features and troubleshooting , iOS Phone, FaceTime and Messages , iOS Mail: setting up mailboxes and VIPs , iOS alerts and notifications: Control Centre and Notification Centre configuration and features , iOS security. Passcodes, encryption and privacy settings. Wallet app and Restrictions.

iOS Services
Apple ID Overview: Creating and Managing Apple IDs and their usage , iCloud Overview: Features, syncing content, iCloud Drive, iCloud Photos, Find My iPhone, Family Sharing and Continuity , List common Apple-operated services that use iCloud , Explain best practices to manage iCloud storage.

Day 3: iOS Care & iOS Diagnosis

iOS Care
Device setup and activation process. Troubleshooting iOS configuration. SIM Card Alerts , Backups: Using iTunes and iCloud for backups , Troubleshooting battery-related issues , Device Maintenance, optimising iOS usage.

iOS Diagnosis
The Evaluation process : Learn correct engaging questions to better troubleshoot a customer issue. Access the right resources to evaluate the device and issue , The Isolation process : Discover how to identify specific questions that help to isolate the exact problem space in which a customer’s issue resides , iOS Tools and Diagnostics : Overview of the diagnostics available to monitor and troubleshoot iOS devices.

Day 4: Servicing iOS Devices & Take-apart Labs

Servicing iOS Devices
Learn how to use official Apple documentation, approved tools, and appropriate service strategies to safely repair iOS Devices , Discover how to identify specialised tools, fixtures, or procedures required to service the iPhone 5 and iPhone 6 range.

Take-apart labs
iPhone 5c Take Apart and Troubleshooting : Component isolation and take apart , iPhone 5s Take Apart and Troubleshooting : Component isolation and take apart , iPhone 6 Take Apart and Troubleshooting : Component isolation and take apart , iPhone 6 Plus Take Apart and Troubleshooting : Component isolation and take apart

Day 5: Troubleshooting, Revision and Examination

iPhone 6s Take Apart and Troubleshooting : Component isolation and take apart , iPhone 6s Plus Take Apart and Troubleshooting : Component isolation and take apart , Open Q&A and Exam Preparation (Including Review Quiz) , Apple Certified iOS Technician (ACiT) 2016 Service Certification Exam.

Where’s the training centre?

We run this course at 44 Poland Street, London, W1F 7LZ, but don’t forget that we offer onsite training too. If you’ve got several team members to train, it might more for us to come to you.

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