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ACMT – Apple Certified Mac Technician

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£2,450.00 £1,960.00 (ex VAT)

Learn how to repair Apple Mac hardware and become an Apple Certified Macintosh Technician (ACMT) with Apple’s approved training course for the UK and Ireland. Apple Certified Mac Technician (ACMT) certification verifies your ability to perform basic troubleshooting and repair of both desktop and portable Macs, such as iMac and MacBook Pro.

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About Apple Certified Mac Technician 2017

Apple Certified Macintosh Technician 2017 (ACMT) is latest version of the official Apple course and certification for all engineers who want to repair Apple Macs. ACMT itself is a four-day course, but in order to take the course, you need to have passed the Apple Service Fundamentals exam, so we have bundled both courses together. You can find out a little more about the content of both courses below. You need to take both, so we don’t offer them separately.

The course is a mixture of leader-led theory with comprehensive and extensive hands-on practicals, including take-apart sessions on the latest Apple desktop and portable hardware.

Important: The ACMT certification by itself does not allow a technician to order Apple parts. Apple parts are ordered via the GSX system, which only AASP’s and Self Certified Repair centres have access to. Information on becoming authorized for servicing Apple products can be found here.

Prerequisites

Some basic knowledge of using a computer (macOS preferred)

If you’re in any doubt about your suitability for this course, please call our training pros on 020 8645 5806 who will be pleased to discuss your training needs in more detail.

Who should seek ACMT certification?

ACMT certification is intended for:

  • Technicians employed by an Apple Store, Apple Authorised Service Provider (AASP) or Self Servicing Account (SSA)
  • Persons motivated to demonstrate their knowledge of technician-level service and support skills
  • For persons not employed by Apple directly or by an AASP or SSA, attaining ACMT certification verifies skills and knowledge that may be sought by a prospective employer, such as an Apple Reseller or a self-servicing entity like a school

The 2 exams which will be taken to get you ACMT Certified are: SVC-17A and MAC-17A

Not ready to book? More information

Course Outline

Apple Service Fundamentals

Week 1: Day 1:

Customer Experience Skills and Managing Customer Expectations, Using Your Resources, Determining Service Levels, Documenting Customer Interactions

Week 1: Day 2:

ESD Precautions, Recognising Safety Issues, Embedded Battery Safety, Basic Troubleshooting

Week 1: Day 3:

OS X Setup and Maintenance, OS X File System, OS X Permissions, OS X User Accounts, OS X Security, Time Machine
Apple Service Fundamentals Exam (SVC-17A)

Apple Certified Macintosh Technician

Week 2: Day 1

Time Machine, Connectivity, Mac Troubleshooting, OS X Troubleshooting Tools, Troubleshooting Startup Issues,

Week 2: Day 2

Troubleshooting Startup Issues, Service Guides, Service Diagnostics, Power Management, Repairing all Macs

Week 2: Day 3

Repairing all Macs, Servicing Mac mini, Servicing Mac Pro, Servicing iMac

Week 2: Day 4

Servicing iMac, Servicing MacBook Air, Servicing MacBook, Servicing MacBook Pro 13-inch, Servicing MacBook Pro 15-inch,
ACMT 2017 Mac Service Certification Exam (MAC-17A)

Where’s the training centre?

We run this course at 44 Poland Street, London, W1F 7LZ, but don’t forget that we offer onsite training too. If you’ve got several team members to train, it might more for us to come to you.

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