2nd February, 2018: Apple has determined that a small percentage of iPhone 7 devices overseas may show “No Service” in the status bar (even if cellular coverage is available), due to a component that has failed on the main logic board.

Is my iPhone 7 affected?

The affected units were manufactured between September 2016 and February 2018 and sold in China, Hong Kong, Japan, Macao, and the U.S. iPhone 7 model numbers that are covered in this program are detailed below

If your device exhibits the symptom described above, Apple will repair your device, free of charge. Your iPhone will be examined prior to any service to verify that it is eligible for this program. This program only applies to iPhone 7.

Model numberCountry/Region
A1660, A1780China
A1660Hong Kong
U.S. (includes Puerto Rico and U.S. Virgin Islands)

How to find your model number

If your eyesight is good enough, your model number is on the back of your phone. It’s in VERY small type, so you might want to use a magnifying glass or take a picture with a friend’s phone and enlarge it.

Back of iPhone 7

Note: No other iPhone 7 models are part of this program.

Book an Appointment

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If you have questions or need further assistance, please contact Amsys Support or chat with us using the widget in the bottom right of the screen.

Service Process

Appointments are for eligible iPhone 7 servicing at our centre in 44 Poland Street, London, W1. You don’t need an appointment, but they are free and avoid you having to queue.

  1. If you’re trying to book an appointment for anything other than an eligible iPhone 7 service, please use the general appointment bookers for iPhones or Macs
  2. Your iPhone7 will be examined prior to any service to verify that it is eligible for this program
  3. The service turn-around time may vary depending upon the type of service and availability of replacement parts


  1. The program covers eligible MacBook and MacBook Pro models for 4 years after the first retail sale of the unit
  2. To prepare your unit for service, please backup your data to iCloud and turn off Find my iPhone
  3. If your iPhone has any damage which impairs the service, that issue will need to be repaired first. In some cases, there may be a cost associated with the repair
  4. This worldwide Apple program does not extend the standard warranty coverage of your MacBook or MacBook Pro
  5. If you believe your iPhone was affected by this issue, and you paid to have your keyboard repaired, you can contact Apple about a refund