22nd June, 2018: Apple has determined that a small percentage of the keyboards in certain MacBook and MacBook Pro models may not function as intended. Apple has therefore authorised Amsys to service eligible MacBook and MacBook Pro keyboards free of charge.


Is my keyboard affected?


Keyboards in question may exhibit one or more of the following behaviours:

  • Letters or characters repeat unexpectedly
  • Letters or characters do not appear
  • Keys feel “sticky” or do not respond in a consistent manner

The type of service will be determined after we have examined the keyboard and may involve the replacement of one or more keys or the whole keyboard.


Book an Appointment


Appointments are for eligible keyboard servicing at our centre; 44 Poland Street, London, W1. You don’t need an appointment, but they are free and avoid you having to queue. Book an appointment. We also offer a mail in repairs service nationwide.

If you have questions or need further assistance, please contact Amsys Support or chat with us using the widget in the bottom right of the screen.


Service Process


  • Your MacBook or MacBook Pro will be examined prior to any service to verify that it is eligible for this program
  • The type of service will be determined after the keyboard is examined and may involve the replacement of one or more keys or the whole keyboard
  • The service turn-around time may vary depending upon the type of service and availability of replacement parts

IMPORTANT NOTES


  • The program covers eligible MacBook and MacBook Pro models for 4 years after the first retail sale of the unit
  • To prepare your unit for service, please back up your data
  • If your MacBook or MacBook Pro has any damage which impairs the service, that issue will need to be repaired first. In some cases, there may be a cost associated with the repair
  • This worldwide Apple program does not extend the standard warranty coverage of your MacBook or MacBook Pro
  • If you believe your MacBook or MacBook Pro was affected by this issue, and you paid to have your keyboard repaired, you can contact Apple about a refund