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Apple MacBook Keyboard Service Program

Keyboard Service Program for MacBook and MacBook Pro

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Apple MacBook Keyboard Service Program

22nd June, 2018: Apple has determined that a small percentage of the keyboards in certain MacBook and MacBook Pro models may not function as intended. Apple has therefore authorised Amsys to service eligible MacBook and MacBook Pro keyboards free of charge.

Is my keyboard is affected?

Keyboards in question may exhibit one or more of the following behaviours:
  • Letters or characters repeat unexpectedly
  • Letters or characters do not appear
  • Key(s) feel “sticky” or do not respond in a consistent manner
The type of service will be determined after we have examined the keyboard and may involve the replacement of one or more keys or the whole keyboard.

Included Models

To identify your computer’s model and to see if it is eligible for this program, choose Apple () menu > About This Mac. Eligible models are listed below.
  • MacBook (Retina, 12-­inch, Early 2015)
  • MacBook (Retina, 12­-inch, Early 2016)
  • MacBook (Retina, 12-­inch, 2017)
  • MacBook Pro (13­-inch, 2016, Two Thunderbolt 3 Ports)
  • MacBook Pro (13-­inch, 2017, Two Thunderbolt 3 Ports)
  • MacBook Pro (13-­inch, 2016, Four Thunderbolt 3 Ports)
  • MacBook Pro (13-­inch, 2017, Four Thunderbolt 3 Ports)
  • MacBook Pro (15-­inch, 2016)
  • MacBook Pro (15-­inch, 2017)
Note: No other Mac notebook models are part of this program.

Book an Appointment

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If you have questions or need further assistance, please contact Amsys Support or chat with us using the widget in the bottom right of the screen.

Service Process

Appointments are for eligible keyboard servicing at our centre in 44 Poland Street, London, W1. You don’t need an appointment, but they are free and avoid you having to queue.
  1. If you’re trying to book an appointment for anything other than an eligible keyboard service, please use the general appointment bookers for iPhones or Macs
  2. Your MacBook or MacBook Pro will be examined prior to any service to verify that it is eligible for this program
  3. The type of service will be determined after the keyboard is examined and may involve the replacement of one or more keys or the whole keyboard
  4. The service turn-around time may vary depending upon the type of service and availability of replacement parts

IMPORTANT NOTES

  1. The program covers eligible MacBook and MacBook Pro models for 4 years after the first retail sale of the unit
  2. To prepare your unit for service, please backup your data
  3. If your MacBook or MacBook Pro has any damage which impairs the service, that issue will need to be repaired first. In some cases, there may be a cost associated with the repair
  4. This worldwide Apple program does not extend the standard warranty coverage of your MacBook or MacBook Pro
  5. If you believe your MacBook or MacBook Pro was affected by this issue, and you paid to have your keyboard repaired, you can contact Apple about a refund
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