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SME, Enterprise and Education Support

An acknowledged leader in delivery of managed services

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SME IT Support Solutions

Amsys is an acknowledged leader in supporting small and medium sized businesses. It’s where Apple started in business. It’s where we started in the support business too. Today, there are many more Macs in business and many more companies offering Mac support. But the expertise, experience and skill set we’ve developed over the years can’t be bought, it has to be learned and earned.

Our SME offering works best as a managed service solution, but as with all of the services we deliver, we’ll tailor our approach to your specific needs.

What’s it like working with Amsys?

A typical engagement might include the following:

  1. Review of existing infrastructure: consultation on migration of email, storage and data repositories to cloud
  2. Review of IT security and security policies
  3. Fast support keep the using running- “we know how key it is to have every member of a SME pulling their weight and ensure the success of your business so we know how painful downtime is
  4. Planning for company growth sensibly – file sharing, device management
  5. Management of new starters/leavers
  6. Provision of a virtual IT manager – Helping shape IT planning & budgets
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Find out more about Amsys Support

Enterprise IT Support Solutions

Apple’s march into enterprise is well documented. MacOS has expanded its penetration from early adopters like creative industries and education into the workplaces of global corporations. Mixed operating system environments are now becoming the norm, but highly specialised Apple and MacOS skills are in short supply.

For companies with over 200 devices, Amsys offers an escalated support service via a dedicated escalated service desk. Our team is staffed with experts comprising third-line technicians and above.

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Your choose your support approach

How customers choose to engage with us is up to them. We pride ourselves on our flexibility, so our service can be as a pure escalation point for specific issues or it may well be that you want us to play a larger role in managing your Apple estate. It’s your call.

Demand for iOS support is increasing

The iPad started it, but the popularity of the iPhone os a data device has driven increased adoption of iOS devices by business. As a consequence we’re seeing an increasing demand for enterprise-level iOS support and iPhone and iPad repair. iOS support as a managed service ensures the smooth running and availability of enterprise apps.

Specialised account manager

Whether you decide to take a highly specialised escalation service or a fully managed service for a discreet part of your information systems – or both, our account managers are as specialised as your service. Because we know that different types of support need different approaches to resourcing, running and reporting, our managers specialise too. Responsible and accountable for service delivery according to your SLA, Amsys account managers are part of our what makes us different.

Enterprise IT Support Solutions

  • Escalated 2nd & 3rd line Mac OS support provided by our specialist escalation team
  • Escalated support for Jamf Pro or other management tools (Regular critical patching of the build, Packaging & deployment of additional software, Annual OS update & core re-build build)
  • Escalated support for Apple integration into other environments.
  • Onsite or project days included in the costs
  • Apple core build creation, maintenance & patching

Find out more about Amsys Support

Education IT Support Solutions

Educational institutions were early adopters of Apple technology and our history of working in education goes back right to our start in 1986. Today, we offer a much broader range of services. From market-leading integration of Macs in Active Directory to management and deployment solutions for small classroom environments.

Our starting point with new educational institutions is usually an Apple install.

It’s common to find that the Apple deployment is smaller than the Windows IT estate so the internal IT team’s time, knowledge and training is dedicated towards Windows.

Managed service or escalated service, you choose

Amsys plugs the knowledge and skills gap by managing the installation and integration of Apple devices, then operating and expert, escalated Apple, Jamf and integration support facility to internal IT teams.

Highly qualified and experienced

We operate a dedicated escalated support team staffed only with 3rd line technician and above who have specific experience and expertise in the needs of educational establishments.

escalated support for education

Education support case studies

Amsys Support Services for Education

  • Escalated 2nd & 3rd line Mac OS support provided by our specialist escalation team
  • Escalated support for Jamf Pro or other management tools (Regular critical patching of the build, Packaging & deployment of additional software, Annual OS update & core re-build build)
  • Escalated support for Apple integration into other environments.
  • Onsite or project days included in the costs
  • Apple core build creation, maintenance & patching

Find out more about Amsys Education Support Solutions

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