Your appointment has been booked and is confirmed

Thank you

We’ve received your booking and it is now confirmed

You will receive an email from us shortly confirming details. In the meantime, we thought you might find it useful to have a little more information. If you don’t receive the email, please whitelist and look in your spam folder.

Getting ready for your repair or upgrade

Prepare your device

To avoid service delays or inconvenience to you, please go through the following steps before we repair or upgrade your device.

  1. Back up: Please back your device up to iCloud, to an external drive or to your Mac. We cannot be liable for data loss, so please take precautions!
  2. Turn off services: Please turn off iCloud services like Find my iPhone/iPad/Mac etc as we will not be able to work on your device if it’s turned on
  3. Have a plan: If you need a repair that is not available same day, you will need to leave your device with us. Please plan to be without your device for 3-5 working days

How to find us

Our service centre is at 44 Poland Street, Soho, London, W1F 7LZ

  • Tube: Oxford Circus or Tottenham Court Road
  • Bus: too many to list – look here
  • Santander Bike: Great Marlborough Street

What to do if you can’t make it

If your plans change and you need to cancel, please just let us know?

  • Call us: 020 8660 9999
  • Email us:
  • Cancel online: Please click on the link in the email we sent you

If you’d like to reschedule, please book a new appointment, then cancel your old appointment