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Amsys / Case Studies / Ignite

Project Description

The Requirement

During the company’s move from Margaret Street in September 2010, Ignite needed to review the power of its Mac Servers and with assistance from Apple Store Regent Street, decided that an upgrade would be the way forward.

The Business Team at Apple contacted us in order to ensure that their new equipment was configured and installed quickly. Our Mac Support team planned and conducted the integration in as short a time as possible, minimizing disruption to our client.

The Solution

Ignite opted for our Telephone & Remote Help Desk support package  and we were able to advise Ignite’s in-house IT team on the best methods to support their Macs independently.

Where others might try and protect their own interests by keeping inside knowledge to themselves, our priority is to ensure that our clients can operate in the most efficient manner to support their business operations.

The Result

A fully functional Mac infrastructure, along with a trained team of support staff and available escalation path for the technical issues that require help.

Before Amsys, if something Mac-based had gone wrong, I’m not sure I would have been completely happy with supporting them. Now with Amsys as an escalation path, I have peace of mind that problems at any level can be dealt with, ensuring the business will continue to operate as effectively as possible. Alex Clempson – Ignite

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