Posted on 27th June 2018 by Dom Hawes

Apple Announces Keyboard Service Program for MacBook and MacBook Pro

apple announces keyboard program

Apple has determined that a small percentage of the keyboards in certain MacBook and MacBook Pro models may exhibit one or more of the following behaviours:

  • Letters or characters repeat unexpectedly
  • Letters or characters do not appear
  • Key(s) feel “sticky” or do not respond in a consistent manner

Amsys will service eligible MacBook and MacBook Pro keyboards free of charge. The type of service will be determined after the keyboard is examined and may involve the replacement of one or more keys or the whole keyboard.


Eligible Models

To identify your computer’s model and to see if it is eligible for this program, choose Apple () menu > About This Mac. Eligible models are listed below.

  • MacBook (Retina, 12-­inch, Early 2015)
  • MacBook (Retina, 12­-inch, Early 2016)
  • MacBook (Retina, 12-­inch, 2017)
  • MacBook Pro (13­-inch, 2016, Two Thunderbolt 3 Ports)
  • MacBook Pro (13-­inch, 2017, Two Thunderbolt 3 Ports)
  • MacBook Pro (13-­inch, 2016, Four Thunderbolt 3 Ports)
  • MacBook Pro (13-­inch, 2017, Four Thunderbolt 3 Ports)
  • MacBook Pro (15-­inch, 2016)
  • MacBook Pro (15-­inch, 2017)

Note: No other Mac notebook models are part of this program.

For additional information, or to book an appointment, please see the web pages on this site or visit Apple’s website.