Amsys awarded globally recognised ISO 9001 certification, demonstrating commitment to quality & excellence.
We are proud to announce that we have been awarded the ISO 9001 certification, the world’s most highly recognised standard for developing and maintaining quality management systems.
Led by Emily Case, Amsys’ Quality Manager, the certification recognises that our policies and procedures comply with the high standard required by ISO 9001 and demonstrate our commitment to quality assurance and customer satisfaction.
Although we already had a number of quality assurance measures in place, it was agreed that the process to achieve ISO certified status would implement a number of ISO standards that would further improve customer satisfaction, efficiency, and therefore the attractiveness of Amsys as the Apple Authorised Service Provider and Training Centre of choice.
With many of our processes independently scored as “well defined” or “excellent”, the audit described Amsys’ quality management system as:
“…very well structured and is firmly embedded in the organisation. The product realisation process is well defined with controlled Policies, Processes and Procedures which can all be found within the various Quality Management System Files held on the organization’s shared drive and on the HR People System.”
Furthermore, as part of our drive to improve quality and customer satisfaction, our computer repair workshops have recently undergone a £50,000 refurbishment to create a clean, attractive and modern environment.
Alex, our Managing Director explains, “Not only have we created clean and clinical conditions in which our clients Macs are repaired, but we have improved the working environment for our staff. Both of these factors will help drive continued improvement in quality standards”
Looking to the future, we plan to complete further ISO standards including Information Security certification ISO 27001 and Service Management ISO 20001, which will demonstrate our commitment to world class information security and service standards.
For more information about Amsys Apple Services, please contact firstname.lastname@example.org or call 020 8660 9999.