Mac support for PC Technicians is a two-day, hands-on course that provides an intense and in-depth exploration of features and troubleshooting off Mac OS X compared to Microsoft Windows. This course is designed to give you a tour of the breadth of functionality of Mac OS X and the best methods for effectively troubleshooting issues that arise.
Who should attend? This class is for PC help desk specialists, technical coordinators, service technicians and others who come across Mac OS X clients in PC environments.
Prerequisites Students should have the following prerequisite knowledge prior to attending this course:
• Basic Windows experience
• Basic troubleshooting exeperience
Certification There is no certification with this course.
Course Overview
Installation: Set up stand-alone Mac OS X workstations while comparing the setup process to Microsoft Windows
Users and Permissions: Create user accounts so that multiple users can share a workstation, each user having a personal account and workspace. During this chapter we will compare the different types of users and permissions available and how they compare to Microsoft Windows
File Systems: Compare the Mac OS X file System to the Windows file system as well as comparing tools that are available.
Application Environment: A look at the different type of Applications supported by Mac OS X.
Network Configuration and Troubleshooting: Compare how you set up Network settings for Mac OS X compares to Microsoft Windows.
Accessing Network Services:Compare the type of services Mac OS X can connect to and how they are accessed.
File and Internet Sharing: We take a look at the built in network services Mac OS X can supply compared to Microsoft Windows.
Peripherals: How peripherals are supported in Mac OS X, with an emphasis on USB, FireWire, and Bluetooth buses
Printing: Compare the CUPS print engine used in Mac OS X to Microsoft's print engine.
Startup Sequence: Troubleshooting the different stages of the Mac OS X startup sequence
Troubleshooting: Using the troubleshooting flowchart, review the various resources and practices to troubleshoot workstation problems.
