Apple Ethics and Business Policies:
Understanding of Apple's Ethics and Business Policies and how to apply them within your role as an Apple Technician.
(Covering Apple's business conduct helpline, Apple's privacy policy and Apple's supplier code of conduct policy).

Technician Safety:
Overview of Servicing a CRT Macintosh, Hazardous Materials and Specific Macintosh Safety Procedures and Tools.

ESD Precautions:
ESD damage, Myths, Guidelines and Essential Components.

Accidental Damage:
How to identify, deal with customers and process the repair with Apple.

Time Capsule:
Introduction to Apple's new Wi-Fi 802.11n Airport Base Station with Time Machine Backup facility.

iMac (Early 2008):
Overview and service tips on the revolutionary All-In-One iMac Intel.

Mac Pro (Early 2008):
Covers the theory and troubleshooting behind Apple's powerful professional desktop product.

Xserve (Early 2008):
A brief look at the 2nd Generation Apple Server with Intel Technology.

MacBook (13-inch Late 2007):
Technicians guide to the first Leopard running MacBook.

MacBook (13-inch Early 2008):
Overview of the 5th Generation MacBook.

MacBook Air:
Covers the theory and troubleshooting for Apple's Innovative Ultra-Thin Notebook.

MacBook Pro (Early 2008):
The 4th Generation MacBook Pro Features and Support Tips.

ASD over USB Hard Disk:
Information on the correct setup and usage of Apple's latest versions of Apple Service Diagnostics (ASD).