IT Support – Managed Services
Improve productivity and maximise uptime
Historically, IT support was a purely reactive service. Users would have to prompt interaction with their support provider by calling or logging an issue. Those days are long gone. Support should be proactive, deliver near zero downtime and be delivered through both face-to-face and remote interactions. With Amsys, that’s exactly what you get and we deliver it all for one simple monthly payment.
We’ve built our managed service offering based on three guiding principles: proactivity, speed of response and forward thinking.
Proactive IT support
Proactivity matters because it’s our job to know about issues before you experience them, because we’re obsessed about our customers’ uptime and because our monitoring tools give us the foresight we need. When we say the days of reactive service are over, we mean it.
Fast-response IT Support
Speed of response matters because when we identify an issue we must act fast, because our meticulous documentation of your IT infrastructure facilitates both speed and accuracy and because we’ve built a dedicated managed service team to make sure you’re needs are addressed before they become a problem.
Forward thinking IT Support
Forward thinking is possible because our breadth of experience and wide client base means we’ve got a unique view of best practice, because we know what upgrades, updates, patches and issues will affect you in the future and because we lead quarterly reviews with your team to ensure your future’s planned.
As the UK’s Apple OS and cross-platform managed service specialist, we’ve got an enviable track record with business and educational establishments of all sizes. Your managed service agreement with Amsys provides the confidence, business continuity and expertise you need to support your strategic IT initiatives.
To find out more, simply fill out the form on this page and we’ll call you back.
Amsys Support Services
- Apple and cross-platform environments
- Networking (firewalls, access points)
- Proactive support (monitoring, patching, regular onsite)
- File sharing services + monitoring (Windows, Mac, Cloud)
- Security audits & sensible IT security policies (AV)
- Management & deployment solutions
- Regular onsite visits
- Virtual IT manager service (help shape IT planning & budgets)
- All support delivered against fixed SLA’s
- Management of new starters/Leavers
- Detailed take on audit & documentation!!
Find out more about Amsys Support
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44 Poland Street
Phone: 020 8660 9999
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