Is your Mac device covered by AppleCare?
If you have purchased AppleCare and your Mac needs to be repaired, you are entitled to use the Amsys Apple Authorised Mac repair service – covered by your warranty.
An Apple Authorised Service Provider such as Amsys is selected by Apple to guarantee you quality of service and professionalism.
With our London based walk in centre, and nationwide collection service, we can offer a faster turnaround time compared to other providers.
AppleCare Repair Requirements:
Your AppleCare protection plan must be valid (within 3 years from the date that you purchased your Mac – if you are unsure you can check your status by clicking here.) If you have accidentally damaged your Apple Mac Device, please click here.
Why Choose Amsys?
More Apple technicians than any other AASP
Amsys is an Apple Authorised Service Provider (AASP), with more Apple Certified Technicians than any other company in the UK. Our Apple Certified team provide both In and Out-of-Warranty repairs for desktop and portable Mac devices.
Dedicated to excellence & quality
You can be rest assured that your Mac estate receives the best possible service as Amsys has recently been awarded the globally recognised ISO 9001 certification, which recognises our commitment to delivering excellent standards of customer care.
State of the art workshop
As part of our drive to demonstrate our commitment to customer service excellence, we recently completed a £50k refurbishment of our Apple hardware workshops, ensuring that all devices are repaired in a clean and dust-free environment.
Please fill in the form below to book your AppleCare Repair or call 0208 660 9999
These terms and conditions (“Terms”) apply to diagnostic, analytical, repair, part replacement, maintenance and other out – of – warranty services (“Services”, “Servicing” or similar term) by Amsys Ltd. These Terms apply to any purchaser/owner and/or potential purchaser (“Customer”) of Apple computer hardware products and/or computer accessory products (“Products” or “Product”) seeking or receiving such Services. If Amsys Ltd and Customer have entered into a separate written contract relating to the Services, these Terms apply additionally to the extent not inconsistent with the terms of that separate agreement.
1.2. Amsys Ltd.’s diagnostic fees
Amsys Ltd (unless the Customer is otherwise advised in writing) charges Customer, and Customer shall be liable to pay, a diagnostic fee, which represents work and services incurred to transport (to and from the relevant service centre), review, test, evaluate and diagnose alleged or actual Product defects, and to issue a quote of estimated fees to be incurred for Services and parts needed to rectify Product defects. The specific amount of the diagnostic fee, which varies between approximately £50-£100 (subject to revision from time to time), is advised by telephone and/or in writing including e -mail or specified on the Amsys Ltd website. The diagnostic fee is chargeable and payable by the Customer whether or not Customer ultimately instructs Amsys Ltd to Service the relevant Product.
1.3 Quote by Amsys Ltd
Amsys Ltd will only provide Services to Customer if or (at Amsys Ltd.’s discretion) to the extent that Amsys Ltd issues a valid written quote, and Customer accepts Amsys Ltd.’s quote in writing within the validity period of the quote by signing the quote where indicated and sending it to Amsys Ltd, or otherwise in a manner satisfactory to Amsys Ltd. The quote will include the Service price, parts/components replacement or repair estimate, and other terms specific to Customer’s Services requirements. A quote will only be valid for 7 days, unless otherwise specified in the quote. If Customer does not communicate its acceptance of a quote in writing within that period, Amsys Ltd may assume that the Customer has rejected the quote. Amsys Ltd has full discretion to issue or decline to issue a quote. All quotes are subject to availability of the necessary components at the time of acceptance. If the need for additional work becomes apparent after work has commenced Amsys Ltd reserves the right to suspend the Services and submit a revised quote. If Customer accepts such revised quote it shall take the place of the original quote. If customer does not wish to proceed on the basis of the revised quote, Customer shall be liable to pay for the Services and parts rendered by Amsys Ltd to the date of the revised quote.
1.4. Terms exhaustive
Except as indicated in 1.1 above, these Terms, and the terms of any valid quotes or confirmations by Amsys Ltd (together, a “Contract”) concerning the Services, are exhaustive of terms applicable to the Services. These Terms displace all other terms or conditions, written or oral, implied by trade custom or course of dealing, however introduced, unless otherwise expressly agreed by Amsys Ltd in writing, including terms in
catalogue specifications or any Customer’s general terms and conditions, requests for quotation, and orders or confirmations and all other Customer’s terms and conditions. Customer agrees to be bound by these Terms whether or not expressly so stated in any order, confirmation or otherwise. Each deviation from or modification of these Terms requires the express written agreement of Amsys Ltd in each case. Modification or waiver of any other provision in one case does not constitute modification or waiver in any other case.
Notwithstanding that Customer has accepted Amsys Ltd.’s quote for Services, Amsys Ltd reserves the right to decline to repair or provide other Services on Products if the manufacturer’s serial number has been altered, deleted, removed or made illegible, or if the Products have been physically, mechanically or electronically altered (whether from the manufacturer’s original design and/or specifications or otherwise), or improperly used. Customer will be responsible for transport costs and other expenses incurred by Amsys Ltd in returning Products (whether or not serviced) to Customer, including the diagnostic fee referred to in section 1. Amsys Ltd will have no further obligation or liability under the relevant Contract.
2.2. Services limited to Apple Products
Services will be conducted only on computer hardware and or accessory hardware components manufactured by Apple Computer, and will not be provided on any software provided with the Products.
2.3. Customer to remove other attachments
Prior to dispatching any Product to Amsys Ltd for Services, Customer must remove all features, parts, options, and attachments, which are not manufactured by Apple Computer or related Apple Computer group companies, or covered by guarantee or warranty by Apple Computer or related Guarantee. If in doubt, Customer should contact Amsys Ltd for more detailed information on which components or features of a Product should be removed prior to dispatch to Amsys Ltd for Servicing. Amsys Ltd will not be liable for any loss or damage to such features, parts, options and attachments, if not removed prior to dispatch to Amsys Ltd.
Reconditioned parts will meet the same factory specifications as new parts and will be their functional equivalent. All replaced (ie. defective) parts and components of Products serviced by Amsys Ltd, become the property of Amsys Ltd and Customers will not be compensated or otherwise credited in respect thereof.
Any claims regarding improper repair, repair quality, reduced Product functionality, invoices or otherwise related to the Services must be notified to Amsys
Ltd (at the address and contact details stated above) in writing. Claims must be notified within 7 days of the date of return (after servicing by Amsys Ltd ) of the affected Product to Customer, or if
applicable law imposes a longer, mandatory period, that later period prescribed by law. All complaints not so notified are waived by Customer.
Amsys Ltd.’s sole liability (except to the extent otherwise required by applicable law) for warranty non – compliant Services or Services rendered contrary to these Terms will be(at Amsys Ltd.’s sole discretion) to either re-execute the relevant Services or to replace, or to repair warranty non-compliant parts (if covered by the warranty in section 5 above). Amsys Ltd will re-execute warranty non
-compliant Services or replace or repair warranty-non- compliant parts, not notified within that stipulated period, only at its sole discretion.
6.3 No other liability
Section 5 states the full extent of Amsys Ltd.’s undertakings and warranties with respect to the Services (including any proven claim that Services were improperly performed) and all other express or implied warranties are excluded (except to the extent otherwise required by applicable law). Amsys Ltd.’s sole obligation and liability for warranty non – compliant Services (including warranty-non-compliant parts and components) or Services rendered contrary to these Terms will be as stated in 6.2 above. Amsys Ltd is not responsible for and disclaims (to the extent permitted by applicable law) any and all other direct or other damages (including any transport and other costs and expenses), or liability for loss or damage however caused arising out of the Services. In no event will Amsys Ltd be liable for any special, incidental or consequential damages, including loss of profit, opportunity, revenue, or downtime (except to the extent such limitation is prohibited or limited by applicable law).
Unless otherwise specified by Amsys Ltd in writing, Amsys Ltd.’s then current Service fees, including parts and components prices, will be applied to services, including parts repair or replacement and Customer shall be liable to pay such fees. Fees and prices are subject to change by Amsys Ltd at any time without prior notice and such fees and prices shall apply in respect of Services (or parts of Services) rendered (and spare parts allocated) after such change. If Amsys Ltd amends fees and prices while a Contract is in effect, Amsys Ltd will notify relevant Customer (of that fee or price change) whether by telephone, e –
mail or otherwise, and that Customer may cancel the Contract (without liability to Customer or Amsys Ltd beyond the Customer’s liability to pay for that part of the Services (including payment f or spare parts) rendered to the date of notification of cancellation, which shall remain payable by Customer) by written notice to Amsys Ltd within 7 days after Amsys’ notification of the amended fee or price.
7.2. Sales tax and other charges
Customer will pay any applicable sales, value added, excise, or similar tax in relation to the Products, in addition to the quoted fee or price.
7.3. Transport costs
Customer will bear the cost of transport of Products to and from Customer’s pick – up location, and other components of the diagnostic fee referred to in section 1.2. Items in this section 7.3 will be invoiced to Customer. Customer will pay these costs whether or not Customer has declined to accept a quote for Services on those Products, and whether or not Services are conducted on the Products.
7.4 Other costs
Any additional cost or liability incurred by Amsys Ltd due to its suspension of Services (further to section 8 or as otherwise permitted in these Terms) or lack of or incorrect instructions from Customer or due to any interruptions or delays attributable to Customer, will be added to the fees and prices for the Services (whether or not stated on the quote described in section 1.3 above) and paid for by Customer.
Unless otherwise agreed in writing, all payments from Customer to Amsys Ltd must be made by credit card or other means specified by Amsys Ltd, and in the currency specified in the quote or invoice. Payment must be made within 30 days from the invoice date. Amsys Ltd may also require that Customer makes payment of all fees, including diagnostic and transport fees (described in sections 1.2 and 7) and Service fees in full or (at Amsys
Ltd.’s discretion) in part prior to Amsys Ltd.’s provision of Services (to the extent permitted by applicable law). To avoid doubt, Amsys Ltd has no obligation to (and will not) coordinate Service and other fee payments
from Customer insurance providers who actually or allegedly insure warranty, Service and/or other issues with respect to Customer’s products. Customer remains obligated to make full payment to Amsys Ltd of Service, diagnostic and other fees, and responsible for pursuing (at Customer sees fit) reimbursement of such fees from its insurers, as appropriate.
8.2 Drawdown customer
In the event that Customer has elected to enter into a “Drawdown” contract for non – warranty repairs and services, and the customer has paid the contract fee as agreed between Amsys Ltd and Customer, Amsys Ltd will charge all services delivered as part of the agreement to that account, following authorisation by Customer, in accordance with its published schedule of charges.
8.2 Disputed Invoice.
Customer shall raise any invoice dispute within 15 business days of receipt of an invoice and may withhold from payment any invoice which it disputes until such time as the dispute is resolved. Both Parties shall act in good faith to resolve any invoice discrepancies in a timely manner. Where it is agreed that an invoice has been rendered incorrectly, (supplier) shall then issue a credit note for the full amount of the incorrect invoice and a corrected invoice will be submitted for payment. Alternatively, when an invoice is in dispute, the supplier may, at its own discretion re-submit a new invoice for the un-disputed items with a due date as per the original invoice. A credit note will be issued for the full amount of the original invoice. Once the dispute has been resolved, a separate invoice will be issued for the amount that has been agreed by both parties.
Amsys Ltd reserves the right to charge storage fees for a) Products retained by Amsys Ltd for non-payment of Services or otherwise from the date payment was due, where payment (including all finance and other charges) has still not been made 60 days after the payment due date, and b) Products sent to Amsys Ltd with instructions that Customer will collect Products from Amsys Ltd, and the Products are still unclaimed 60 days after a Customer has been notified of a quote.
10.2. Abandoned Products
Amsys Ltd reserves the right to treat Products as abandoned, if retained by Amsys Ltd more than 6 months (or such other period required by applicable law) after a) the due date for payment for Services, or b) Customer has cancelled the Contract; or has failed to authorize Amsys Ltd to proceed with some or all Services, and has not paid transport or incidental charges for return of the Products to Customer. Abandoned Products will be sold or used and/or proceeds applied at Amsys Ltd.’s sole discretion.