020 8660 9999 - support@amsys.co.uk

Book an appointment at our Apple Authorised Repair Centre

Our technicians are certified Apple experts just like you’d find at a Genius Bar. At your appointment, we’ll diagnose your issue and we’ll explain the fastest and best way to get your device back up and running.

select a mac repair centre

Amsys Covent Garden

Amsys Covent Garden
3 Nottingham Court, London, WC2H 9AY
Tel: 020 8645 5830
Email: support@amsys.co.uk

Amsys Soho

Amsys Poland Street
44 Poland Street, London, W1F 7LZ
Tel: 020 8645 5803
Email: support@amsys.co.uk

What to expect at the Amsys Store

  • On arrival in the store, please make yourself known to the service staff
  • Please back up your data before arriving
  • Your technician will diagnose your issue and answer any questions
  • If your device needs to be repaired, we’ll discuss the repair options available to you, explain any applicable charges and let you know how quickly we can turn your repair around
  • Most sessions last 15-20 minutes. For some iPhone repairs we can make an Apple loan phone available and we usually have a couple of MacBooks available to rent while your Mac is in for repair

Frequently Asked Questions

How quickly can you complete an iPhone repair?

For most iPhone models we have a supply of stock parts and replacement phones direct from Apple. If you are eligible or choose a “whole unit replacement” this is done on the same day, hopefully during your appointment.

Can you order a part and let me come back once the part is in?

Yes we are very happy to do this and can pre-order a part for your device once an assessment has been completed.

You will be asked to pay for the full repair up front before taking your device away and will be asked to return within 2 working days once notified that the part has arrived. (Apple monitor our parts and turnaround performance very closely).

How quickly can you repair my Mac?

If a Mac repair requires a replacement part after diagnosis, the part has to be ordered from Apple. Parts arrive within 24 hours, so we can usually turn a repair around in 2-4 days.

This is currently the quickest authorised repair turnaround available in London

What is the Service fee?

If your device is out of warranty, we charge a service fee when you book the device in.

This fee covers all of our time to process, diagnose and quote for the service required. If you approve the repair quote there is usually no additional labour fee to pay, you just pay for the parts needed. If you decline the quote then your device is ready to collect and there is nothing further to pay.

Why can’t my device be fixed in my 20 minute appointment?

Your 20 minute appointment enables you to discuss your issue with a qualified technician over the bar and allow them [where possible] to create a quote for your approval.

Please note:

  • For liquid damage and no power issues your device will need a full assessment in our workshops which cannot be done during an appointment
  • The majority of software issues are able to be resolved on the bar for a small charge

Is it cheaper to take my device to an Apple store?

Some of our prices may be a little higher than Apple’s prices, but what we can offer is same day appointments or walk-in, both of which have a quicker turnaround. We also have loan iPhones and Macs to keep you working.

Does Amsys recycle or dispose of devices?

Yes and we attempt to recycle and reuse wherever possible which we think it the greenest possible method. If we can’t recycle a product, we destroy the hard drives before disposing of it through through WEEE approved routes.

Is my device covered by warranty? How do I check?

You can check yourself using Apple’s warranty checker or drop in to one of our stores and ask our technicians.

What is covered by my warranty?

All repairs to hardware faults that haven’t been caused by accidental damage or by cosmetic damage are covered by your warranty. Your technician will advise you during your appointment of your warranty status.

What is not covered?

  • Accidental damage like liquid damage, smashed screens or damage caused by dropping the device
  • Cosmetic damage including things like scratches
  • Software issues

What about my data?

The warranty on your device does not cover your data and we cannot accept liability for any data while your device is in for repair.

Please back up your data before bringing it for repair. If you can’t back up your own data for any reason and data is lost, we can attempt data recovery. But it’s much better to back up in advance!

If you need us to do a data recovery, please speak to our technicians for terms, options and prices.

What if I’ve had my phone repaired by a non-authorised repairer?

If your phone has been repaired outside of the authorised channel then there is a risk that your warranty has been voided, if not for the whole phone, then certainly for that part.

Apple takes your security seriously and will not permit service on phones with counterfeit parts.

What is an Apple Authorised Service Provider?

Apple Authorised Service Providers (AASP) are businesses which have been specifically approved by Apple to provide repair services to Apple devices. AASPs can only use genuine parts, sourced direct from Apple and all Technicians undergo exactly the same training as Apple Geniuses.

Do you offer a collection and delivery service?

Ye, we operate a fleet of vans which collect and deliver in the local London area

Why Choose an Apple Authorised Repair Centre?

  1. Only Apple and approved repairers like Amsys use genuine Apple parts. Counterfeit parts can cause device failure and void warranties
  2. All technicians are Apple Trained and Certified, you can be assured of expert service
  3. Amsys works as a trusted part of the Apple ecosystem, we are fully accountable to Apple for the services we provide
  4. We offer the same service as the Apple Store with one exception – iPhones with smashed screens cannot be done on the premises

Your feedback

Literally amazing, they genuinely saved my degree by recovering nearly all of my data even though there were still water droplets on the hard drive! I would say make sure you know the total price before agreeing, i got confused by all the prices flying around and ended up paying more than I thought I would. But still amazing service!!!
Jo via Feedback Form, April 2016
The guys at AMSYS are awesome. They solve my issue within mins. Thank you guys
Nassr via Feedback Form, April 2016
Service was really quick and the team were very helpful. They kept me updated with the repair and there were no hidden costs.
El via Feedback Form, April 2016
Fantastic premium Apple-rated service! They truly know what they are doing and are well organised. With the MacBook Air being repaired, I know it is in good hands. Highly recommend Amsys for all Apple repairs.
Mark via Feedback Form, April 2016
I brought my laptop to Amsy’s after it was hacked by an fraudulent security company. I was seen quickly at the appointment desk where the technician secured and cleaned any viruses/ programmes installed by the hackers. The service was professional, friendly and very reassuring. I would highly recommend Amsy’s.
S McN via Feedback Form, April 2016
Excellent service really helpful and friendly,
Roisin via Feedback Form, April 2016
After my laptop started, it went direct to recoverer the password without me asking for it and I couldn’t restart even in the safe mode. I used apple service over the phone but the issue continue over an hour when they booked my appointment at Amsys Covent Garden. The shop was quite compare to apple store and the guys were amazing. They sorted my problem without any charges and save my day. I definitely recommend their services! A+++
JG via Feedback Form, April 2016
Fantastic service by the staff who know the products inside out and offer great assistance.
Mark via Feedback Form, April 2016
Really professional, courteous and quick service for my antique MacBook pro battery that warped. Highly recommended!
Excellent, helpful, free service. Apple had been hopeless on the phone and didn’t have appointments for a week. Only good thing Apple did was recommend Amsys – and I recommend them to you!
Pippa via Feedback Form, April 2016
Was referred to Amsys by Apple since there wasn’t any appointments in the nearby Apple store, and needed my laptop working ASAP to finish of my university coursework. They are fantastic! – I was able to see them the next day. They managed to replace the hard drive flex cable the same day and had everything up and running within an hour. The staff are really friendly and knowledgeable and checked my computer thoroughly for any other defects before returning it to me. I’d highly recommend them for quick stress free repairs. Thank you so much!
Jonathan via Feedback Form, April 2016
The service was intelligent, kind and helpful and very relaxed – important to those of us easily frustrated by computers. I wouldn’t hesitate to return with any problems.
via Feedback Form, April 2016
Amazing service – they fixed the problem with my iPhone within 15 minutes and because it was such a speedy recovery, didn’t even charge me!
Rosanna via Feedback Form, April 2016
I came to the store after having had an awful experience in a non authorized Apple repair place. The man who took care of me was quick, efficient, reassuring and very honest. He solved my problem and gave me great advice. I am definitely going back there.
Lili B via Feedback Form, April 2016
very friendly efficient service. Wonderful to be able to book an appointment at very short notice – impossible in an Apple store!
Mac user, London via Feedback Form, March 2016
Absolutely amazing. Loved Shaquille and all his help!
via Feedback Form, March 2016
Friendly staff, less than 5 minutes to served. I think this is very convenient, most importantly,no time wasted.
Amsys were really helpful and I got my Mac back within two days after it needed a new hard drive! Thank you!
Ruby via Feedback Form, March 2016
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