Mac OS X Support Essentials 10.8
Apple’s Mountain Lion 101: OS X Support Essentials 10.8 training course is a 3 day leader led course with plenty of hands on labs that provide an in-depth look at how to use and troubleshoot OS X. During the course you will be given an in-depth tour of the functionality of Mac OS X as well as best practices on how to effectively support these systems.
- Help desk specialists, technical coordinators, service technicians, and others who support Mac users
- Technical support personnel in businesses that use Macs for general productivity or creative design
- Technical coordinators or power users who manage networks of computers running Mac OS X, such as teachers and technology specialists who manage classroom networks or computer labs
Students should have the following prerequisite knowledge prior to attending this course:
- Basic Mac OS X knowledge
- Basic troubleshooting experience
The Apple Certified Support Professional (ACSP) 10.8 certification is granted on successful completion of the OS X Support Essentials v10.8 exam. This course is also the first module of two for the Apple Certified Technical Coordinator (ACTC).
Prepare and partition the drive, install OS X Mountain Lion, use the installer log files to verify a successful installation, booting to the Recovery partition, configure OS X Mountain Lion with the Setup Assistant, installing configuration profiles, tips and techniques for troubleshooting an installation problem.
Create and manage user accounts, create and manage administrator accounts, locate directory attributes, security, resetting passwords and managing Keychain passwords.
File systems supported by OS X Mountain Lion, Disk Utility and file repair. Full disk encryption via Filevault 2. File sharing permissions and troubleshooting.
The root volume, file system layout, preferences, managing hidden items, file types unique to OS X Mountain Lion (i.e., resource forks and packages), Spotlight, file archives, disk images. archiving and restoring data with Time Machine, managing backup data, how to access the data outside of Time Machine.
Applications and Processes:
Applications supported in OS X Mountain Lion, process security, installation and troubleshooting of applications, uninstalling applications, managing Gatekeeper, advanced features such as auto save, versions, resume and iCloud integration.
Basic networking configuration, TCP/IP networking, Ethernet, AirPort, multiple network connections, appropriate use of network locations, isolating and troubleshooting network elements.
Connecting to common network resources, AFP, SMB, SSH, FTP, and WebDAV connections, Bonjour, NetBIOS, the network browser, isolating client software issues from network issues.
Enabling network services on a OS X Mountain Lion client, peer-to-peer collaboration, screen sharing, firewall as well as techniques to isolate server issues from client and network issues.
Peripherals and Printing:
Connecting peripherals to a Mac, cabling, connections, device drivers for common peripherals,managing printers, print-job management, printer PPDs and PDF workflow, techniques for isolating cabling, driver, or application issues.
Troubleshooting boot issues with a Mac at startup, phases of the startup process, which part of the system is active during each phase, issues that can arise, automatic process launching with launchd and login window startup items.