Mac Support for PC Technicians 10.10 Course | Amsys UK

Mac Support for PC Technicians 10.10

Now Updated For Yosemite

Why Take The Mac Support for PC Technicians 10.10 Course:

Is you IT department full of just Microsoft Windows techs, but you’re getting asked to support Macs?

Do you know how to support Microsoft Windows but are unsure how to support Macs as they are ‘alien’ to you?

Are you thinking about purchasing Macs for your company, school, college or university but are concerned that they will not work with your existing environment that is Windows based?

Is your network running one or more of Microsoft Exchange, Active Directory and Windows file sharing services, yet you have or want to use a Mac and need to know how to integrate and support OS X?

Would you like to boost your resume and add a Mac certification to your list?

If the answer to any of these is ‘yes’, then why not attend the Mac Support for PC Technicians v10.10 course.

What is Mac Support for PC Technicians?

The Mac Support for PC Technicians v10.10 training course is a 2 day leader led course with plenty of hands on labs that is designed for technical professionals who want to learn more about installing and supporting OS X with the possibility of integrating a Mac into a Windows environment.

The main goal of this course is to introduce technicians to the techniques for configuring and supporting an OS X computer where their knowledge is currently windows based. The course will teach students cross-over techniques, relating OS X to the Windows equivalent features.

Throughout the course, students will learn how to configure a Mac to use a network account such as Active Directory, connecting OS X to file services, accessing Exchange and Google internet accounts using OS X native Apps, Security features of OS X, how printing works on a Mac, how to use instant messaging services, Data Management and Backup techniques, Cross-Platform Compatibility in OS X. Along the way, support and troubleshooting tips will be provided too.

What the Mac Support for PC Technicians v10.10 course will teach you

  • An intense and in-depth exploration of features and troubleshooting of OS X compared to Microsoft Windows.
  • An understanding of OS X installation. How to configure a clean system and perform upgrades. OS X Recovery features and usage.
  • Software Updates and the Mac App Store. How to check for and apply updates correctly.
  • The various User Accounts types. Their differences and features. Creating, managing and securing user accounts. Password management and resets.
  • How traditional TCP/IP networking applies to OS X. How to configure and troubleshoot IP Addresses.
  • Understand Network accounts and Directory Services and how to integrate OS X into a network domain of users.
  • Connecting OS X computers to File Servers, Dynamic Service Discovery, File Sharing connection Protocols supported by OS X, how to share OS X content to other devices.
  • How best to access mail, calendar, contact and messaging services and data in OS X including Microsoft Exchange and Google Gmail integration.
  •  Security best practices for OS X including user and device encryption.
  • Printing features in OS X, connecting and configuring printers, sharing printers and customisation.
  • Data management, migrating Windows data to OS X including user accounts and settings and documents.
  • How best to backup a Mac and how to restore deleted files and entire systems.
  • Cross-Platform Compatibility issues, which Windows apps have a native OS X equivalent and which OS X apps can be used as an alternative.
  • Options for running Windows on Mac hardware.
  • Various startup boot modes to resolve system issues.
  • How to save time and money by efficiently integrating your OS X users into your existing environment.

Plus much more!

Who should attend the Mac Support for PC Technicians v10.10 course?

  • Help desk specialists, technical coordinators, service technicians or IT professionals who need to effectively support and integrate a Mac into their existing Windows network.
  • Technical coordinators or power users who manage networks where OS X computers are required to be used with an existing Windows network, such as teachers and technology specialists who manage classroom networks or computer labs.
  • Resellers, distributors, systems integrators, and consultants who are selling or integrating Mac computers into a Windows environment.
  • Those wishing to obtain the Apple Certified Associate – Mac Integration 10.10 certification.


Students should have the following prerequisite knowledge prior to attending this course:

  • The material assumes you have a basic understanding of OS X skills and terminology, or prior attendance of the following course:
  • Basic understanding of using and supporting a windows computer in a network environment.

Apple Certified Associate –  Mac Integration Basics exam (ACA)

The Mac Integration Basics v10.10 exam can be taken after this course. Students who successfully pass this exam will receive the Apple Certified Associate – Mac Integration 10.10 certification.

Course Outline

  • Installation & OS X Recovery: Set up stand-alone OS X workstations while comparing the setup process to Microsoft Windows. Prepare and partition the drive, install OS X Yosemite, use the installer log files to verify a successful installation, booting to OS X Recovery, configure OS X Yosemite with the Setup Assistant, installing configuration profiles, tips and techniques for troubleshooting an installation problem.
  • Users Accounts & Permissions: Create user accounts so that multiple users can share a workstation, each user having a personal account and workspace. During this chapter we will compare the different types of users and permissions available and how they compare to Microsoft Windows File Systems.  Password creation and resets. You will also look at how to setup your Mac to host Microsoft Exchange through the inbuilt software.
  • Security: A look at how OS X Yosemite provides a safe working environment with inbuilt security features. Securing user data by choosing a strong password, password assistant features, security and privacy settings, enabling FileVault 2, How to protect your Mac system by setting a firmware password and learning about antivirus features, Gatekeeper overview, How to enable network security by configuring the OS X firewall and VPN access services.
  • File Systems: An in-depth look into how OS X Yosemite is structured, how you can manage volumes on your mac and managing hidden items. Also looking at the many features such as Mission Control, Auto Save, Versions and Resume. How to work with files created on a PC and how to transfer mac files to a Windows computer.
  • Data Management: A look how the mac handles backing up data using inbuilt Time Machine software, how to create file archives and also how to get your PC data transferred to your Mac using Migration Assistant.
  • Applications: Find out which applications run in Yosemite and how to manage files in cross-platform environments. Apps with built-in support for Windows file types. Also how you can troubleshoot application issues which may arise.
  • Boot Camp & Windows Virtualisation: How to set up your Mac to run Windows operating systems natively with Boot Camp, and about virtual options for running Windows.
  • Network Configuration & Troubleshooting: Basic networking configuration, TCP/IP networking, Ethernet, Wi-Fi, multiple network connections, appropriate use of network locations, isolating and troubleshooting network elements. Compare how you set up Network settings for OS X compares to Microsoft Windows.
  • Accessing Network Services: Connecting to common network resources, AFP, SMB, SSH, FTP, and WebDAV connections, Bonjour, NetBIOS, the network browser and dynamic service discovery, Connecting OS X systems to file servers, how to create automatic connecting shares, Directory Service overview, Using Active Directory and Open Directory, Configuring a Mac to use a network account, Directory Service features, techniques to isolate client software issues from network issues.
  • Providing Network Services: Enabling network services on a OS X Yosemite client, peer-to-peer collaboration, Personal File Sharing, screen sharing, AirDrop,
  • Peripherals & Printing: See how peripherals are supported in OS X, with an emphasis on USB, FireWire, Thunderbolt buses. Compare the CUPS print engine used in OS X to Microsoft’s print engine. Printer support in OS X, how to configure your Mac to print to a locally connected printer, how to share printers, how to configure printer features.
  • Troubleshooting Tools: Troubleshooting the different stages of the OS X startup sequence. Review various resources and practices to troubleshoot workstation problems. OS X Boot modes and login issue tips.

Interested in learning more after this course?

You may also be interested in the following Apple Certification courses:

Mac Management Basics 10.10 - for those that which to learn about deploying and managing multiple OS X systems.

OS X Support Essentials 10.10 course – which teaches how to configure and troubleshoot the OS X file system and software that runs on Mac computers.

OS X Server Essentials 10.10 course - shows technical coordinators and entry-level system administrators the correct and expert skills, tools, and knowledge to implement and maintain a network that uses OS X Server.

Mac Support for PC Technicians 10.10

About Us

Q: Why Amsys Training?
A: At Amsys Training we offer the full range of Apple Certified OS X Technical Training Courses and have partnered with the best in the business to give you access to courses and instructors to meet all your technical and application training requirements. Our locations in South and Central London and Manchester give you the choice to train where it is most convenient.

We also offer a “classroom in a box” where we can deliver on-site training to companies who would prefer this option.

At Amsys our specialist Trainers and Consultants have unequalled experience at delivering both bespoke and Certified Training courses, contributing real world experiences to all training courses.

Q: I see you’re an Apple Authorised Training Centre (AATC); What does this mean?
A: We are indeed an Apple Authorised Training Centre, and we have an excellent relationship with Apple. To become an Apple Authorised Training Centre both the training environment and trainers must meet Apple’s high standards. Our trainers are frequently tested by Apple to ensure we offer the best training experience possible. Where available we only offer official Apple training courses with official Apple course material.

Q: Is Amsys purely a training company?
A: As well as training, Amsys is an Apple Authorised Service Provider offering repairs on all of Apple’s desktop and portable machines. We also have a support and consultancy division for businesses and educational organisations and a specialised Apple technical recruitment division.

Booking a Course

Q: How do I book a course?
A: If you would like to book a course you can do this in a number of ways. We have an on-line booking page or phone 0208 645806 and speak to one of the training team.

Q: If I have a question or need more information who can I contact?
A: A member of the training team will gladly help you. You can email them at or if you would like to speak to someone then please call us on 020 8645 5806.

Q: Where do I find your course schedule?
A: Our full course schedule can be found on every training web page at the top of the page under the main site menu or you can click here. If you view a course description page, the description page also lists the next available dates. We try to maintain a course schedule for the next 3 months.

Q: Where can I find your Terms and Conditions?
A: Our Terms and Conditions can be found here

Courses & Exams

Q: What is the agenda for a typical training day?
A: A usual course will start at 9:30am and finish around 5pm. Courses begin promptly, so we encourage trainees to come in at least 15 minutes prior to the scheduled start time to enjoy refreshments and get settled in. A 1 hour lunch break will be provided approximately halfway through the course, as well as two 15 minute breaks.

Q: How many trainees are in each course?
A: For the optimal training experience, courses are capped at 8 people for the more complex server courses and 10 for the client courses. Each trainee is provided their own system and materials.

Q: Are there any prerequisites for training courses?
A: Prerequisites vary depending on the course you are considering. All prerequisites are listed on the course detail page.

Q: When can I take the exam?
A: The certified exams are administered at the end of the final day of each course. The instructor offers a review session and tips to best prepare you for the exam. The time allotted for the exam is 2 hours.

Q: What happens if I’m not ready to take the exam on the final day of the course?
A: If you feel you’re not ready to take the exam, you are welcome to come back to Amsys at a later day to take the exam. You can contact a member of the Amsys training team to arrange this.

Q: What happens if I don’t pass the exam?
A: You are welcome to retake the exam, at a fee of £85. The retake must be taken at least 7 days after the previous take.

Q: What Apple certifications are available?
A: For IT professionals Apple offer 4 certifications, Apple Certified Associate (ACA), Apple Certified Support Professional (ACSP), Apple Certified Technical Coordinator (ACTC) and Apple Certified Macintosh Technician (ACMT).

Further information on these certifications can be found on our certification guide here. If you are not sure which certification to take please contact a member of our training team.


Q: What is a valid form of payment?
A: We accept Visa, Mastercard, company purchase orders and personal checks. Payment must be made before the course has started

Q: What if I have a confirmed seat in the class and then have to cancel or postpone it?
A: It depends on the amount of notice you are able to provide and if we are able to fill the open slot. For a full explanation, please take a look at our terms and conditions.

Do you offer any kind of installment plan?
Yes, for those wishing to spread the payment, we can offer a 3 part plan. We’d request the initial third to be paid at the time of booking, or shortly after. A third to be made by the start date of your chosen course, and the remaining third to be received within 6 weeks of your course finishing. No interest would be applied to this.