Mac Support for PC Technicians

Mac support for PC Technicians is a two-day, hands-on course that provides an intense and in-depth exploration of features and troubleshooting off Mac OS X compared to Microsoft Windows. This course is designed to give you a tour of the breadth of functionality of Mac OS X and the best methods for effectively troubleshooting issues that arise.

Who Should Attend?

  • This class is for PC help desk specialists, technical coordinators, service technicians and others who come across Mac OS X clients in PC environments.

Prerequisites

Students should have the following prerequisite knowledge prior to attending this course:

  • Students should have the following prerequisite knowledge prior to attending this course:
  • Basic Windows experience
  • Basic troubleshooting experience


Mac Support for PC Technicians

Course Overview

Installation: Set up stand-alone Mac OS X workstations while comparing the setup process to Microsoft Windows

Users and Permissions: Create user accounts so that multiple users can share a workstation, each user having a personal account and workspace. During this chapter we will compare the different types of users and permissions available and how they compare to Microsoft Windows File Systems: Compare the Mac OS X file System to the Windows file system as well as comparing tools that are available.

Application Environment: A look at the different type of Applications supported by Mac OS X.

Network Configuration and Troubleshooting: Compare how you set up Network settings for Mac OS X compares to Microsoft Windows.

Accessing Network Services: Compare the type of services Mac OS X can connect to and how they are accessed.

File and Internet Sharing: We take a look at the built in network services Mac OS X can supply compared to Microsoft Windows.

Peripherals: How peripherals are supported in Mac OS X, with an emphasis on USB, FireWire, and Bluetooth buses

Printing: Compare the CUPS print engine used in Mac OS X to Microsoft’s print engine.

Startup Sequence: Troubleshooting the different stages of the Mac OS X startup sequence Troubleshooting: Using the troubleshooting flowchart, review the various resources and practices to troubleshoot workstation problems.