Mac Support for PC Technicians 10.8
Course Description
Mac support for PC Technicians is a two-day, hands-on course that provides an intense and in-depth exploration of features and troubleshooting of OS X compared to Microsoft Windows.
This course is designed to give you a tour of the breadth of functionality of OS X Mountain Lion and the new features included, such as All My Files, Airdrop, Launchpad, Mission Control, Versions, Resume and Auto Save, and the best methods for effectively troubleshooting issues that arise.
- This class is for PC help desk specialists, technical coordinators, service technicians and others who need to support OS X clients in PC environments.
- Students should have the following prerequisite knowledge prior to attending this course:
- Basic Windows experience
- Basic troubleshooting experience
Chapter 1 – Installation
Set up stand-alone Mac OS X workstations while comparing the setup process to Microsoft Windows.
Looking at the new Windows Migration tool included in Mac OS X Mountain Lion to seamlessly migrate PC users to OS X.
How to use the new OS X Mountain Lion Recovery Mode.
Chapter 2 – Users and Permissions
Users and Permissions: Create user accounts so that multiple users can share a workstation, each user having a personal account and workspace.
During this chapter we will compare the different types of users and permissions available and how they compare to Microsoft Windows File Systems.
Chapter 3 – File Systems
An in-depth look into how Mac OS X Mountain Lion is structured.
Looking at the new features supported such as Mission Control, Auto Save, Versions and Resume.
Using the new full disk encryption software provided with Mac OS X Mountain Lion.
Getting hands on with Apple’s supplied backup utility – Time Machine.
Chapter 4 – Application Environment
A look at the different type of Applications supported by Mac OS X.
An explanation into the Mac App Store which can be used to download Applications directly to your Mac.
New features such as Full Screen App’s and Launchpad are also detailed
Chapter 5 – Application Environments
A look at the built in network services Mac OS X can supply compared to Microsoft Windows.
Using Airdrop to easily copy data wirelessly from one Mac OS X Mountain Lion computer to another.
Chapter 6 – Network Configuration and Troubleshooting
Compare how you set up Network settings for Mac OS X compares to Microsoft Windows.
Chapter 7 – Accessing Network Services
Compare the type of services Mac OS X can connect to and how they are accessed.
Chapter 8- Peripherals
Peripherals: How peripherals are supported in Mac OS X, with an emphasis on USB, FireWire, Thunderbolt and Bluetooth buses.
Chapter 9 – Printing
Compare the CUPS print engine used in Mac OS X to Microsoft’s print engine.
Chapter 10 – Startup Sequence
Troubleshooting the different stages of the Mac OS X startup sequence Troubleshooting: Using the troubleshooting flowchart, review the various resources and practices to troubleshoot workstation problems.
Mac Support for PC Technicians 10.8
About Us
Q: Why Amsys Training?
A: At Amsys Training we offer the full range of Apple Certified OS X Technical Training Courses and have partnered with the best in the business to give you access to courses and instructors to meet all your technical and application training requirements. Our locations in South and Central London and Manchester give you the choice to train where it is most convenient.
We also offer a “classroom in a box” where we can deliver on-site training to companies who would prefer this option.
At Amsys our specialist Trainers and Consultants have unequalled experience at delivering both bespoke and Certified Training courses, contributing real world experiences to all training courses.
Q: I see you’re an Apple Authorised Training Centre (AATC); What does this mean?
A: We are indeed an Apple Authorised Training Centre, and we have an excellent relationship with Apple. To become an Apple Authorised Training Centre both the training environment and trainers must meet Apple’s high standards. Our trainers are frequently tested by Apple to ensure we offer the best training experience possible. Where available we only offer official Apple training courses with official Apple course material.
Q: Is Amsys purely a training company?
A: As well as training, Amsys is an Apple Authorised Service Provider offering repairs on all of Apple’s desktop and portable machines. We also have a support and consultancy division for businesses and educational organisations and a specialised Apple technical recruitment division.
Booking a Course
Q: How do I book a course?
A: If you would like to book a course you can do this in a number of ways. We have an on-line booking page or you can download a booking form here and fax it back to Amsys on 020 8763 9332.
Q: If I have a question or need more information who can I contact?
A: A member of the training team will gladly help you. You can email them at training@amsys.co.uk or if you would like to speak to someone then please call us on 020 8645 5806.
Q: Where do I find your course schedule?
A: Our full course schedule can be found on every training web page at the top of the page under the main site menu or you can click here. If you view a course description page, the description page also lists the next available dates. We try to maintain a course schedule for the next 3 months.
Q: Where can I find your Terms and Conditions?
A: Our Terms and Conditions can be found at http://www.amsys.co.uk/training/tac.html
Courses & Exams
Q: What is the agenda for a typical training day?
A: A usual course will start at 9:30am and finish around 5pm. Courses begin promptly, so we encourage trainees to come in at least 15 minutes prior to the scheduled start time to enjoy refreshments and get settled in. A 1 hour lunch break will be provided approximately halfway through the course, as well as two 15 minute breaks.
Q: How many trainees are in each course?
A: For the optimal training experience, courses are capped at 8 people for the more complex server courses and 10 for the client courses. Each trainee is provided their own system and materials.
Q: Are there any prerequisites for training courses?
A: Prerequisites vary depending on the course you are considering. All prerequisites are listed on the course detail page.
Q: When can I take the exam?
A: The certified exams are administered at the end of the final day of each course. The instructor offers a review session and tips to best prepare you for the exam. The time allotted for the exam is 2 hours.
Q: What happens if I’m not ready to take the exam on the final day of the course?
A: If you feel you’re not ready to take the exam, you are welcome to come back to Amsys at a later day to take the exam. You can contact a member of the Amsys training team to arrange this.
Q: What happens if I don’t pass the exam?
A: You are welcome to retake the exam, at a fee of £85. The retake must be taken at least 7 days after the previous take.
Q: What Apple certifications are available?
A: For IT professionals Apple offer 4 certifications, Apple Certified Associate (ACA), Apple Certified Support Professional (ACSP), Apple Certified Technical Coordinator (ACTC) and Apple Certified Macintosh Technician (ACMT).
Further information on these certifications can be found on our certification guide here. If you are not sure which certification to take please contact a member of our training team.
Payment
Q: What is a valid form of payment?
A: We accept Visa, Mastercard, company purchase orders and personal checks. Payment must be made before the course has started
Q: What if I have a confirmed seat in the class and then have to cancel or postpone it?
A: It depends on the amount of notice you are able to provide and if we are able to fill the open slot. For a full explanation, please take a look at our terms and conditions.
