ACMT - Apple Certified Macintosh Technician Training Course - London

ACMT Apple Certified Macintosh Technician

Why Take This Course:

Individuals wishing to become an Apple Certified Macintosh Technician (ACMT) must complete one hardware and one software exam at a minimum. This eight day course encompasses both aspects. Four days are spent preparing for the hardware exam and three days for the software exam, with one day set aside for the exams. The course is a mixture of leader-led theory and extensive hands on practicals, including take apart sessions on the latest Apple desktop and portable hardware.


Some basic knowledge of using a computer. (Mac OS X preferred)

Apple Certified Macintosh Technician (ACMT)

Individuals wishing to become an Apple Certified Macintosh Technician (ACMT) must complete one hardware and one software exam at a minimum.

  •  Apple Certified Macintosh Service Exam, (9L0-011)

The hardware exam allows an individual to focus on how Apple Desktop and Portable computers function and how to troubleshoot them.

  • Mac OS X v10.9 Troubleshooting Exam, (9L0-066)

The Mac OS requirement is to ensure that technicians have the knowledge to quickly and efficiently differentiate between software and hardware issues. The software exam is specific to the Mac Operating System (OS X v10.9).

Course Outline

Day 1
This introductory chapter provides an overview of Apple’s business policies regarding ethics, privacy, and proper business conduct as it relates to Apple.

Basic Computer Theory & Terminology

Overview of the main components that make up a Macintosh Computer.

Underlying Technologies.

This course introduces you to some key technologies implemented in Apple computers, including:

Hard Drives, their connectors including SCSI, ATA, SAS, SSD.
Optical drives
Expansion slots including PCI, ExpressCard/34, SD Card Slot
Audio & Video in/out
Universal Motherboard Architecture
Firmware Architecture
Power Management Technologies including PMU, SMU, SMC,
Circuit Sensors including Sudden Motion Sensor, ALS (Ambient Light Sensor).
Intel-Based Macintosh Foundations Explanation of the transition made by Apple from PowerPC to Intel Macintoshes.
How the Hardware and Software differ and how to troubleshoot them.
Troubleshooting and Administrative Reference Tools and Materials.
Looking at online tools, such as Global Service Exchange (GSX), Apple Support Articles (Knowledge Base), Service Source and the Discussion Boards.

Day 2
Hardware Service Issues
Identify any hardware or software requirements to use or upgrade a Mac, using the Apple Support Site.
Identify special precautions when working inside an Apple portable computer.
Troubleshooting Tools, Diagnostics and Utilities.
Introduction to OSX and third party troubleshooting tools and utilities.
General Troubleshooting Theory
Troubleshooting Goals – an explanation of what professional troubleshooting should accomplish.
Troubleshooting Steps. Technician Safety
CRT Display Tools, Adjustments and Troubleshooting.
Overview of CRT’s, differences between Aperture grill and Shadow mask and looking at how to adjust CRT’s.
Internal Components Identify slot and connector types, major modules common to Macintosh desktops and list common malfunctioning symptoms.
Power Management
Understanding of how the computer receives and distributes power to all the components along with how to troubleshoot power problems.

Day 3
Apple Recommended Hardware Tools
Liquid Crystal Displays (LCD’s)
Basic Networking Theory & Troubleshooting Networking – Wireless and Airport
Apple Professional Desktops Overview and Take Apart Hardware features, specifications and service issues.
Features of ADC and Apple Pro mice and keyboards.
Introduction to Apple Servers.
How to troubleshoot Apple iMac (Slot Load/Flat Panel) Take Apart and Troubleshooting Component isolation and take apart
Apple iMac G5 Take Apart and Troubleshooting Component isolation and take apart
PowerMac G5 Take Apart and Troubleshooting Component isolation and take apart

Day 4
Mac Pro Take Apart and Troubleshooting Component isolation and take apart
Intel iMac Take Apart and Troubleshooting Component isolation and take apart
Mac Mini Take Apart and Troubleshooting Component isolation and take apart
Apple Portable Specific Theory~
Explanation of the additional components found in a portable computer, including troubleshooting tips and procedures.
The Take Apart Process
How repairing Portable computers differ and things to look out for.
Power Management
More in-depth look into Power distribution including how Power Adaptors and Batteries work and how to troubleshoot
iBook Take Apart and Troubleshooting Component isolation and take apart

Day 5
PowerBook Take Apart and Troubleshooting Component isolation and take apart
MacBook Take Apart and Troubleshooting Component isolation and take apart
MacBook Air Take Apart and Troubleshooting Component isolation and take apart
MacBook Pro Take Apart and Troubleshooting Component isolation and take apart
Open Q&A and Exam Preparation (Including Review Quiz)
Apple ACMT Service Certification Examination

Day 6
Mac OS X v10.9 Troubleshooting Course
Installing Mac OS X v10.9
Including Installation requirements, differences between HFS+, Fat32, upgrade paths.
Basic Usage and new features
Describing features of Finder, Dock, Spaces, QuickLook etc.
Locating OS version, build number using about this Mac.

OS X Boot Process, Startup and Login
Defining boot errors for the Power On Self-Test, describing what happens during the Kernel load stage.
Processes involved in loading up the system and logging in to a User Account.
Preferences and troubleshooting
Locating, configuring and reconfiguring System Preferences.
Managing Users and Permissions
Distinguish between the types of users, file and folder access and resetting passwords.

Day 7
File Systems.
File systems supported by Mac OS X, file and folder locations, search paths, Disk Utility and file repair.
Time Machine
Introduction to Apple’s built-in Backup software utility.
Parental Controls
How to configure and troubleshoot User Accounts using Parental Controls.
Applications and troubleshooting
Applications supported in Mac OS X v10.8, Applications created with different developer APIs, the UNIX concept of a process, the relationship of processes and applications, tools to monitoring and managing processes, application preferences, troubleshooting, Boot Camp.

Day 8
Troubleshooting Tools and Tips
Identifying OS X Utilities, repairing permissions using Disk
Utility and ID a Kernel Panic.
OS X Networking, File Sharing and Internet Access
Defining common network technologies, setting rules for mail accounts, sharing volumes and modifying the permissions on a file.
Printing and Other Peripherals
Defining peripherals, configuring printing in OSX.
Additional OS X Troubleshooting
Describing the purpose of hidden files, troubleshoot iApps, use Apple System Profiler to detect an external device.

Open Q&A and Exam Preparation (Including Review Quiz)
Apple Mac OS X v10.8 Troubleshooting Certification

Please note that ACMT certification by itself does not allow a technician to order Apple parts. Apple parts are ordered via the GSX system, which only AASP’s and Self Certified Repair centres have access too. Information on becoming authorized for servicing Apple products can be found here.

ACMT Apple Certified Macintosh Technician

About Us

Q: Why Amsys Training?
A: At Amsys Training we offer the full range of Apple Certified OS X Technical Training Courses and have partnered with the best in the business to give you access to courses and instructors to meet all your technical and application training requirements. Our locations in South and Central London and Manchester give you the choice to train where it is most convenient.

We also offer a “classroom in a box” where we can deliver on-site training to companies who would prefer this option.

At Amsys our specialist Trainers and Consultants have unequalled experience at delivering both bespoke and Certified Training courses, contributing real world experiences to all training courses.

Q: I see you’re an Apple Authorised Training Centre (AATC); What does this mean?
A: We are indeed an Apple Authorised Training Centre, and we have an excellent relationship with Apple. To become an Apple Authorised Training Centre both the training environment and trainers must meet Apple’s high standards. Our trainers are frequently tested by Apple to ensure we offer the best training experience possible. Where available we only offer official Apple training courses with official Apple course material.

Q: Is Amsys purely a training company?
A: As well as training, Amsys is an Apple Authorised Service Provider offering repairs on all of Apple’s desktop and portable machines. We also have a support and consultancy division for businesses and educational organisations and a specialised Apple technical recruitment division.

Booking a Course

Q: How do I book a course?
A: If you would like to book a course you can do this in a number of ways. We have an on-line booking page or you can download a booking form here and fax it back to Amsys on 020 8763 9332.

Q: If I have a question or need more information who can I contact?
A: A member of the training team will gladly help you. You can email them at or if you would like to speak to someone then please call us on 020 8645 5806.

Q: Where do I find your course schedule?
A: Our full course schedule can be found on every training web page at the top of the page under the main site menu or you can click here. If you view a course description page, the description page also lists the next available dates. We try to maintain a course schedule for the next 3 months.

Q: Where can I find your Terms and Conditions?
A: Our Terms and Conditions can be found at

Courses & Exams

Q: What is the agenda for a typical training day?
A: A usual course will start at 9:30am and finish around 5pm. Courses begin promptly, so we encourage trainees to come in at least 15 minutes prior to the scheduled start time to enjoy refreshments and get settled in. A 1 hour lunch break will be provided approximately halfway through the course, as well as two 15 minute breaks.

Q: How many trainees are in each course?
A: For the optimal training experience, courses are capped at 8 people for the more complex server courses and 10 for the client courses. Each trainee is provided their own system and materials.

Q: Are there any prerequisites for training courses?
A: Prerequisites vary depending on the course you are considering. All prerequisites are listed on the course detail page.

Q: When can I take the exam?
A: The certified exams are administered at the end of the final day of each course. The instructor offers a review session and tips to best prepare you for the exam. The time allotted for the exam is 2 hours.

Q: What happens if I’m not ready to take the exam on the final day of the course?
A: If you feel you’re not ready to take the exam, you are welcome to come back to Amsys at a later day to take the exam. You can contact a member of the Amsys training team to arrange this.

Q: What happens if I don’t pass the exam?
A: You are welcome to retake the exam, at a fee of £85. The retake must be taken at least 7 days after the previous take.

Q: What Apple certifications are available?
A: For IT professionals Apple offer 4 certifications, Apple Certified Associate (ACA), Apple Certified Support Professional (ACSP), Apple Certified Technical Coordinator (ACTC) and Apple Certified Macintosh Technician (ACMT).

Further information on these certifications can be found on our certification guide here. If you are not sure which certification to take please contact a member of our training team.


Q: What is a valid form of payment?
A: We accept Visa, Mastercard, company purchase orders and personal checks. Payment must be made before the course has started

Q: What if I have a confirmed seat in the class and then have to cancel or postpone it?
A: It depends on the amount of notice you are able to provide and if we are able to fill the open slot. For a full explanation, please take a look at our terms and conditions.