Why Take The Apple Certified Macintosh Technician (ACMT) Course:
Does your company have a large Mac collection and require a reliable way to service these machines in-house if the hardware fails?
Do you wish to work for an Apple Store as a Genius or work for an Apple Authorised Service Provider (AASP)?
If the answer is yes, you will need to become Apple Hardware Certified.
AppleCare Mac Technician (ACMT) certification verifies your ability to perform basic troubleshooting and repair of both desktop and portable Mac systems, such as iMac and MacBook Pro. The ACMT certification exams emphasize identifying and resolving common OS X problems, and using Apple Service and Support products and practices to effectively repair Apple hardware.
The ACMT Certification
Individuals wishing to become an Apple Certified Macintosh Technician (ACMT) must complete one hardware and one software exam at a minimum: Apple Certified Macintosh Service Certification Exam, (9L0-012)
The hardware exam allows an individual to focus on how Apple Desktop and Portable computers function and how to troubleshoot them.
OS X Yosemite v10.10 Troubleshooting Exam, (9L0-066)
The Mac OS requirement is to ensure that technicians have the knowledge to quickly and efficiently differentiate between software and hardware issues. The software exam is specific to the current Mac Operating System (OS X Yosemite v10.10).
This eight day course encompasses both hardware and software aspects. Five days are spent preparing for the hardware exam and three days for the software exam. The course is a mixture of leader-led theory and extensive hands on practicals, including take apart sessions on the latest Apple desktop and portable hardware.
What the ACMT course will teach you
- Comprehensive understanding of the Apple Desktop and Portable Range. Their specifications, key features and hardware troubleshooting and repair.
- Complete training on how to troubleshoot the hardware inside the Apple Desktop and Portable Range.
- Overall understanding of Computer technologies including Apple specific technologies.
- Product knowledge and troubleshooting of the Apple Wireless networking range.
- Demonstrations by certified Apple Hardware Trainers on repair techniques.
- Instructor led extensive student hands on take apart labs with the current Apple Desktop and Portable Range.
- Overview of the current OS X Operation System (Yosemite v10.10) including installation, features, configuration and troubleshooting.
Plus much more!
The ACMT Exams
To become an Apple Certified Macintosh Technician (ACMT) you must complete one hardware and one software exam at a minimum.
- Apple Certified Macintosh Service Exam, (9L0-011) – The hardware exam tests your understanding on how Mac devices function and how to troubleshoot them.
- Mac OS X v10.10 Troubleshooting Exam, (9L0-066) – Ensures that you possess the knowledge to quickly and efficiently differentiate between software and hardware issues. This exam is specific to the Mac Operating System (OS X v10.10).
Who Should Seek ACMT Certification?
- ACMT certification is intended for technicians employed by an Apple Store, Apple Authorized Service Provider (AASP) or Self Servicing Account (SSA), or for persons motivated to demonstrate their knowledge of technician-level service and support skills. For persons not employed by Apple directly or by an AASP or SSA, attaining ACMT certification verifies skills and knowledge that may be sought by a prospective employer, such as an Apple Reseller or a self-servicing entity like a school.
- Basic Computer Theory & Terminology
- Overview of the main components that make up a Macintosh Computer.
- Underlying Technologies.
This course introduces you to some key technologies implemented in Apple computers, including:
- Hard Drives, their connectors including SCSI, ATA, SAS, SSD.
- Fusion Drives
- Optical drives
- Expansion slots including PCI, ExpressCard/34, SD Card Slot
- Audio & Video in/out
- Firmware Architecture
- Power Management Technologies including PMU, SMU, SMC,
- Circuit Sensors including Sudden Motion Sensor, ALS (Ambient Light Sensor).
- How the Hardware and Software differ and how to troubleshoot them.
- Troubleshooting and Administrative Reference Tools and Materials.
- Looking at online tools, such as Global Service Exchange (GSX), Apple Technical Learning Administration System (ATLAS), Apple Support Articles (Knowledge Base) and the Discussion Boards.
- Hardware Service Issues
- Identify any hardware or software requirements to use or upgrade a Mac, using the Apple Support Site
- Troubleshooting Tools, Diagnostics and Utilities
- General Troubleshooting Theory
- Troubleshooting Goals – an explanation of what professional troubleshooting should accomplish.
- Troubleshooting Steps.
- Internal Components Identify slot and connector types, major modules common to Macintosh desktops and list common malfunctioning symptoms.
- Identify special precautions when working inside an Apple portable computer.
- Technician Safety.
- How to identify Accidental Damage.
- Liquid Crystal Displays (LCD’s)
- Basic Networking Theory & Troubleshooting Networking – Wi-Fi and Airport
- Apple Recommended Hardware Tools and servicing Macintosh Computers
- Apple Professional Desktops Overview and Take Apart Hardware features, specifications and service issues.
- How to troubleshoot Apple iMac Take Apart and Troubleshooting Component isolation and take apart
- Mac Pro Take Apart and Troubleshooting Component isolation and take apart
- Mac Mini Take Apart and Troubleshooting Component isolation and take apart
- Power Management
- Understanding of how the computer receives and distributes power to all the components along with how to troubleshoot power problems.
- More in-depth look into Power distribution including how Power Adaptors and Batteries work and how to troubleshoot
- Explanation of the additional components found in a portable computer, including troubleshooting tips and procedures.
- How repairing Portable computers differ and things to look out for.
- Apple Professional Portables Overview and Take Apart Hardware features, specifications and service issues.
- MacBook Air Take Apart and Troubleshooting Component isolation and take apart
- MacBook Pro Take Apart and Troubleshooting Component isolation and take apart
- MacBook Pro Retina Take Apart and Troubleshooting Component isolation and take apart
- Open Q&A and Exam Preparation (Including Review Quiz)
- Apple ACMT Macintosh Service Certification Exam
- Installing OS X v10.10
- Including Installation requirements, differences between HFS+, Fat32, upgrade paths.
- Basic Usage and new features
- Describing features of Finder, Dock, Apps.
- Locating OS version, build number using about this Mac.
- Using OS X Recovery.
- Troubleshooting OS X Installations.
- File systems supported by OS X, file and folder locations, search paths, Disk Utility and file repair.
- Locating, configuring and reconfiguring System Preferences.
- Managing Users and Permissions
- Distinguish between the types of users, file and folder access and resetting passwords.
- OS X Security and Privacy features including Parental Controls, Gatekeeper and FileVault.
- Applications and troubleshooting
- Applications supported in OS X Yosemite v10.10, Applications created with different developer APIs, the UNIX concept of a process, the relationship of processes and applications, tools to monitoring and managing processes, application preferences, troubleshooting, Boot Camp.
- iCloud services including syncing content, iCloud Drive, Family Sharing and Continuity.
- Printing and Other Peripherals. Defining peripherals, configuring printing in OSX.
- Time Machine, Introduction to Apple’s built-in Backup software utility.
- OS X Networking, File Sharing and Internet Access
- Defining common network technologies, sharing volumes and networking security.
- Troubleshooting Tools and Tips
- Identifying OS X Utilities, repairing permissions using Disk Utility and ID a Kernel Panic.
- Additional OS X Troubleshooting
- Describing the purpose of hidden files, troubleshooting Apps, using Apple System Information to detect an external device.
- OS X Boot Process, Startup and Login
- Defining boot errors for the Power On Self-Test, describing what happens during the Kernel load stage.
- Processes involved in loading up the system and logging in to a User Account.
- Open Q&A and Exam Preparation (Including Review Quiz)
- Apple OS X Yosemite Troubleshooting Exam
Please note that ACMT certification by itself does not allow a technician to order Apple parts. Apple parts are ordered via the GSX system, which only AASP’s and Self Certified Repair centres have access too. Information on becoming authorized for servicing Apple products can be found here.
- Some basic knowledge of using a computer. (Mac OS X preferred)