Ignite
“Before Amsys, if something Mac-based had gone wrong, I’m not sure I would have been completely happy with supporting them. Now with Amsys as an escalation path, I have peace of mind that problems at any level can be dealt with, ensuring the business will continue to operate as effectively as possible.”
Alex Clempson – Ignite
When you walk into the prestigious Regent Street offices, you are left with no uncertainty as to your whereabouts. With the Ignite logo emblazened across the reception area ceiling and stylish, contemporary decor in the comfortable waiting area, this is obviously a company that recognizes the power of branding. Displaying many trophies for Industry awards, gained in 2010 alone, there is no doubt that Ignite are at the forefront of the branding industry and, as you can imagine, they require the best technology for the job.
The office is a bustle of energy, mirroring the busy London streets outside, with numerous projects flashing across the array of terminals. Each is working without issue, a break in momentum can be detrimental to a project, so the Macs the designers work on need to be flawlessly installed.
During the company’s move from Margaret Street in September 2010, Ignite needed to review the power of it’s Mac Servers and with assistance from Apple Store Regent Street, decided that an upgrade would be the way forward.
The Business Team at Apple contacted Amsys PLC in order to ensure that their new equipment was configured and installed quickly, efficiently and flawlessly. As Mac experts for 25 years, Amsys planned and conducted the integration in as short a time as possible, minimizing disruption to our client.
Mac’s are very reliable, but issues can arise, so Ignite opted for an Amsys Telephone & Remote Help Desk support package. As leading Apple Trainers we have adopted a knowledge sharing approach; consequently Ignite’s own IT team are able to learn to support the machines independently. Where others might try and protect their own interests by keeping know-how to themselves, our priority is always to ensure that the client can operate in the most efficient manner to support their business operations.
The result? A fully functional Mac infrastructure, a conversant, trained team of support staff and an effective escalation path for the technical issues that require help.
