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OS X Support Essentials 10.11 Training

The UK's most popular OS X Support Course

OSX Support Essentials 10.11 Manual
Level: Beginner
Price: £950.00 (+VAT)

This 3-day course is detailed, practical and hands-on and is led by one of our master-trainers in class sizes of eight or under meaning you’ll get a lot of one-to-one attention. This is the best way of studying for and achieving formal certification in supporting Apple’s OS X operating system and includes a HUGE amount of critical knowledge for Apple IT support professionals. Take a look at the ‘What you’ll learn’ tab below to find out more.

  • 1. Select a training centre *

    Not ready to book yet? Get more information

    2. Select a date at Central London

    2. Select a date at Manchester


    Why not qualify as an Apple Certified Support Professional (ACSP)?

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Course Overview

OS X Support Essentials is a 3 day course with plenty of hands-on labs designed to train technical professionals needing to support the OS X file system and other software running on Apple Macs. The main goal of this course is to introduce technicians to the basic techniques for using Apple’s tools for installing, configuring and troubleshooting OS X.

  • Day one covers OS X installation and configuration and covers initial installation and setup, managing software updates, creating and managing user accounts and file system security
  • Day two looks in more detail at usage management: permissions, system resources, compression and backup solutions and application and document management
  • Day three introduces delegates to networking Apple computers including basic networking theory, configuration and troubleshooting and the course wraps up with a collection of system troubleshooting chapters


Please note that although this is an introductory course, a certain amount of prior knowledge will greatly enhance the effectiveness of the course. For example:

  • The material assumes you have a basic understanding of Mac OS X skills and terminology
  • It’s advisable to have either an IT background or some basic computer troubleshooting knowledge
  • Prior attendance of either or both of Getting Started with OS X or Mac Integration Basics 10.11 is ideal

If you’re in any doubt about your suitability for this course, please call our training pros on 020 8645 5806 who will be pleased to discuss your training needs in more detail.

Who should take OS X Support Essentials?

  • Help desk specialists, technical coordinators, service technicians or IT professionals who need to support users of OS X systems
  • Technical support personnel in businesses that use Macs for general productivity or creative design
  • Technical coordinators or power users who manage networks of computers running OS X, such as teachers and technology specialists who manage classroom networks or computer labs
  • Resellers, distributors, systems integrators, and consultants who are selling Mac computers
Not ready to book? More information

Course overview

  • Understand OS X installation. How to configure a clean system and perform upgrades. OS X Recovery features and usage
  • Software Updates and the Mac App Store explained. How to check for and apply updates correctly
  • What are the various User Accounts types: their differences and features
  • Creating, managing and securing user accounts. Password management and resets
  • How to secure the Mac software and hardware. Encryption and firmware locking
  • Explanation of the OS X file system permission sets. Viewing and fixing permissions, accessing hidden items and system resources

Detailed Agenda

Installation and Configuration: Prepare and partition the drive, install OS X El Capitan, use the installer log files to verify a successful installation, booting to OS X Recovery, configure OS X El Capitan with the Setup Assistant, installing configuration profiles, tips and techniques for troubleshooting an installation problem.

Users Accounts: Create and manage user accounts, create and manage administrator accounts, locate directory attributes, security, resetting passwords and managing Keychain passwords.

File Systems: File systems supported by OS X El Capitan, Disk Utility and file repair. Full disk encryption via Filevault 2. File sharing permissions and troubleshooting.

Data Management: The root volume, file system layout, preferences, managing hidden items, file types unique to OS X El Capitan (i.e., resource forks and packages), Metadata in OS X, Spotlight, file archives, disk images. archiving and restoring data with Time Machine, managing backup data, how to access the data outside of Time Machine.

Applications and Processes: Applications supported in OS X El Capitan, application security, installation and troubleshooting of applications, uninstalling applications, managing Gatekeeper, Quick Look, advanced features such as auto save, versions, resume and iCloud integration. New iCloud Drive feature explored.

Network Configuration: Basic networking configuration, TCP/IP networking, Ethernet, Wi-Fi, multiple network connections, appropriate use of network locations, isolating and troubleshooting network elements and using VPN.

Network Services: Connecting to common network resources, AFP, SMB, SSH, FTP, and WebDAV connections, Bonjour, NetBIOS, the network browser, isolating client software issues from network issues. Enabling network services on a OS X El Capitan client, peer-to-peer collaboration, screen sharing, AirDrop, firewall as well as techniques to isolate server issues from client and network issues.

System Management: Connecting peripherals to a Mac, cabling, connections, device drivers for common peripherals. Troubleshooting boot issues with a Mac at startup, phases of the startup process, which part of the system is active during each phase, issues that can arise, automatic process launching with launchd and login window startup items.


The Apple Certified Support Professional (ACSP) 10.11 certification is granted on successful completion of the OS X Support Essentials v10.11 exam. This course is also the first module of two for the Apple Certified Technical Coordinator (ACTC) certification.

44 Poland Street, London, W1F 7LZ

Frequently Asked Questions

Where can I take this course?

You can join a public course at our training centre in central London or, if you’d like a private course, we can run it in any of our facilities (Surrey, London and Manchester) or we can arrange to run it at a location of your choice.

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Important detail about the course



Course Length

3 days

Training hours

09:30 – 17:00 with one hour for lunch

Class size

Maximum eight delegates

12 reviews for OS X Support Essentials 10.11 Training

  1. 5 out of 5


    The course was very informative and the Instructor very helpful!

  2. 5 out of 5


    Came here for three days for my Support Essentials 10.10 exam to gain an ACTC certification and after completing the course i took the exam. I passed with a 96.34% score thanks to Russ’s knowledge. Back again in 2 weeks for the next course.

  3. 4 out of 5


    Found the course difficult, but passed so am happy! Russ’ was great.

  4. 4 out of 5


    Great course, takes you from the basics upwards.

  5. 5 out of 5


    Great course delivered by Russell, the book and materials were very useful and relevant to my needs also. Many thanks!

  6. 5 out of 5


    Great training provided by Russ. Passed exam !!

  7. 5 out of 5


    Great Course, would recommend it.

  8. 5 out of 5


    Great course, very easy to follow highly recommend

  9. 5 out of 5


    Great Course and Instructor.

  10. 5 out of 5


    Fantastic course, I would highly recommend this course to anyone, trainers are very helpful and friendly.

  11. 5 out of 5


    Booking the exam was easy, the staff made the process very straight forward. The trainer was knowledgable and explained the topics well, i would recommend this course to others supporting OSX

  12. 5 out of 5


    Well delivered, easily digested. Alex made 1000 pages all seem very simple which is the hallmark of a great trainer. Will recommend.

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