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macOS Support Essentials Upgrade 10.11 to 10.12

£385.00 (+VAT)

Stay up to date by updating your qualification to Apple’s new macOS release 10.12 Sierra. If you already hold the Apple Certified Support Professional (ACSP) certification for macOS 10.11 and want to update your knowledge and qualification, this one-day course is the fastest and surest way of achieving your goal.

  • 1. Select a training centre*

    Not ready to book yet? Get more information

    2. Select a date at Central London

    Examination

    Why not qualify as an Apple Certified Support Professional (ACSP)?

    • 101 £(+VAT)

Course Overview

If you already hold the Apple Certified Support Professional (ACSP) certification for macOS 10.11 and want to update your knowledge and qualification, this one-day course is the fastest and surest way of achieving your goal.

This upgrade training course is an intensive one-day leader face-to-face course which focuses on the new features found in macOS Sierra and the macOS v10.12 Sierra exam. The course will focus on key points of the chapters outlined in the What you’ll learn tab below.

Prerequisites

This course is only open to delegates who already hold the Apple Certified Support Professional (ACSP) certification for macOS 10.11 El Capitan. This is a special update course which will consist mainly of theoretical training and instructor demos. No student hands-on is scheduled.

If you’re in any doubt about your suitability for this course, please call our training pros on 020 8645 5806 who will be pleased to discuss your training needs in more detail.

Who should take macOS Support Essentials?

  • Apple Certified Support Professionals (ACSP) holding certification for macOS 10.11 El Capitan
Not ready to book? More information

Detailed Agenda

Installation and Configuration: Prepare and partition the drive, install macOS Sierra, use the installer log files to verify a successful installation, booting to macOS Recovery, configure macOS Sierra with the Setup Assistant, installing configuration profiles, tips and techniques for troubleshooting an installation problem.

Users Accounts: Create and manage user accounts, create and manage administrator accounts, locate directory attributes, security, resetting passwords and managing Keychain passwords.

File Systems: File systems supported by macOS Sierra, Disk Utility and file repair. Full disk encryption via Filevault 2. File sharing permissions and troubleshooting.

Data Management: The root volume, file system layout, preferences, managing hidden items, file types unique to macOS Sierra (i.e., resource forks and packages), Metadata in macOS, Spotlight, file archives, disk images. archiving and restoring data with Time Machine, managing backup data, how to access the data outside of Time Machine.

Applications and Processes: Applications supported in macOS Sierra, application security, installation and troubleshooting of applications, uninstalling applications, managing Gatekeeper, Quick Look, advanced features such as auto save, versions, resume and iCloud integration. New iCloud Drive feature explored.

Network Configuration: Basic networking configuration, TCP/IP networking, Ethernet, Wi-Fi, multiple network connections, appropriate use of network locations, isolating and troubleshooting network elements and using VPN.

Network Services: Connecting to common network resources, AFP, SMB, SSH, FTP, and WebDAV connections, Bonjour, NetBIOS, the network browser, isolating client software issues from network issues. Enabling network services on a macOS Yosemite client, peer-to-peer collaboration, screen sharing, AirDrop, firewall as well as techniques to isolate server issues from client and network issues.

System Management: Connecting peripherals to a Mac, cabling, connections, device drivers for common peripherals. Troubleshooting boot issues with a Mac at startup, phases of the startup process, which part of the system is active during each phase, issues that can arise, automatic process launching with launchd and login window startup items.

Certification

The Apple Certified Support Professional (ACSP) 10.12 certification is granted on successful completion of the macOS Support Essentials v10.12 exam.

44 Poland Street, London, W1F 7LZ

Frequently Asked Questions

Where can I take this course?

You can join a public course at our training centre in central London or, if you’d like a private course, we can run it in any of our facilities (Surrey, London and Manchester) or we can arrange to run it at a location of your choice.


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Important detail about the course

Level

Intermediate

Course Length

Full day

Training hours

09:30 – 17:30 with one hour for lunch

Class size

Maximum eight delegates

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