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iOS Support and Troubleshooting

£350.00 (+VAT)

This course is designed to demonstrate and discuss how to configure and support Apple’s iOS devices. It covers all the key things you need to know when using an iOS device including common issues, along with a collection of tips and recommendations on how to support and troubleshoot iPhones and iPads. This course includes plenty of hands on lessons where you can follow the instructor throughout the day.

Like all Amsys courses, this is very hands-on and with small class sizes so you’re guaranteed plenty of one-to-one attention.

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Course Overview

This course is designed to demonstrate and discuss how to configure and support Apple’s iOS devices.

It covers all the key things you need to know when using an iOS device including common issues, along with a collection of tips and recommendations on how to support and troubleshoot iPhones and iPads.

This course includes plenty of hands on lessons where you can follow the instructor throughout the day.

Prerequisites

This is a beginner-level course, but delegates will still be expected to have some basic IT experience such as:

  • An understanding of broad IT concepts
  • Some experience of using Apple devices

If you’re in any doubt about your suitability for this course, please call our training pros on 020 8645 5806 who will be pleased to discuss your training needs in more detail.

Who should attend iOS Support and Troubleshooting Training?

  • Need a better understanding about how iOS devices work
  • If you’re considering bringing iOS devices in your business or home
  • You are required to start supporting iOS devices at work
  • You want to learn how to support and troubleshoot iOS effectively
Not ready to book? More information

Overview

  • All the key features of the iOS Devices
  • How to successfully and efficiently support and troubleshoot iOS devices.
  • How to sync and manage data.
  • How to set up VPN and Configuration profiles.

The course will be run by one of our Apple Master IT trainers whose years of experience will ensure that you have the confidence to use, configure and support your own iOS Devices or those of your clients.

Detailed Agenda

iOS Overview

  • iOS Device introduction
  • iOS Activation and initial setup
  • iOS 10 Key features including Touchscreen Gestures, Control Center, Screen Orientation, Spotlight Searching, Notification Centre, Multitasking, Accessibility, Siri and Location Services
  • Connecting earphones and wireless keyboards
  • Printing from an iOS device via AirPrint or third party apps and applications
  • Wirelessly stream content with AirPlay and wirelessly share content with AirDrop

iOS Connectivity and Integration

  • Wi-Fi and internet connection overview
  • Setting up your email accounts, email management, email deletion and backup
  • File Services, WebDAV shares and connecting to Cloud Services
  • VPN Services
  • Microsoft Exchange and ActiveSync Support
  • Configuration Profiles and MDM solution overview

Apple ID and iCloud

  • Apple ID setup and usage, iTunes Gift Cards and VPP
  • iCloud setup and usage
  • Using iCloud between devices
  • iCloud Keychain
  • Find my iPhone including new iOS 10 Activation Lock feature

iTunes and Apps

  • Using the built-in apps, adding more apps from the Apple App store
  • Overview of a collection of useful business and support apps

Data Management

  • Syncing data with your computer via iTunes
  • Syncing data via the web
  • iTunes and iCloud Backup and Restore options
  • iOS updates

Device Security

  • Passcode and Touch ID overview
  • iOS Restrictions overview and setup
  • Data Security and encryption
  • Local and Remote wipe options

iOS Troubleshooting

  • Overview of useful Apple Support Articles
  • Apple ID troubleshooting
  • Device ownership issues
  • iOS tips and tricks
  • Dealing with frozen Apps
  • Wi-Fi and cellular network troubleshooting
  • Various Hardware and Software Restart and Reset options
  • Device Diagnostic and Restore Boot Modes

44 Poland Street, London, W1F 7LZ

Frequently Asked Questions

Where can I take this course?

You can join a public course at our training centre in central London or, if you’d like a private course, we can run it in any of our facilities (Surrey, London and Manchester) or we can arrange to run it at a location of your choice.


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Important detail about the course

Level

Beginner

Course Length

Full day

Training hours

09:30 – 17:30 with one hour for lunch

Class size

Maximum eight delegates

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