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Apple Certified Mac Technician – ACMT 2017

£2,860.00 (+VAT)

Learn how to repair Apple Mac hardware and become an Apple Certified Macintosh Technician (ACMT) with Apple’s approved training course for the UK and Ireland. Apple Certified Mac Technician (ACMT) certification verifies your ability to perform basic troubleshooting and repair of both desktop and portable Macs, such as iMac and MacBook Pro.

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Course Overview

Do you have a large Mac collection and require a reliable way to service these machines in-house if the hardware fails? Do you aim to work for an Apple Store as a Genius or work for an Apple Authorised Service Provider (AASP)? If the answer is yes, you need to become Apple Hardware Certified.

Apple Certified Mac Technician (ACMT) 2017 certification verifies your ability to perform basic troubleshooting and repair of both desktop and portable Mac systems, such as iMac and MacBook Pro.
 The ACMT certification exams emphasise identifying and resolving common macOS problems, and using Apple Service and Support products and practices to effectively repair Apple hardware.

The course is a mixture of leader-led theory and extensive hands on practicals, including take apart sessions on the latest Apple desktop and portable hardware.



Some basic knowledge of using a computer. (Mac OS X preferred)

If you’re in any doubt about your suitability for this course, please call our training pros on 020 8645 5806 who will be pleased to discuss your training needs in more detail.

Who should seek ACMT certification?

ACMT certification is intended for:

  • Technicians employed by an Apple Store, Apple Authorised Service Provider (AASP) or Self Servicing Account (SSA)
  • Persons motivated to demonstrate their knowledge of technician-level service and support skills
  • For persons not employed by Apple directly or by an AASP or SSA, attaining ACMT certification verifies skills and knowledge that may be sought by a prospective employer, such as an Apple Reseller or a self-servicing entity like a school

The 2 exams which will be taken to get you ACMT Certified are:

SVC-17A and MAC-17A

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  • Comprehensive understanding of the Apple Desktop and Portable Range. Their specifications, key features and hardware troubleshooting and repair
  • Complete training on how to troubleshoot the hardware inside the Apple Desktop and Portable Range
  • Overall understanding of Computer technologies including Apple specific technologies
  • Product knowledge and troubleshooting of the Apple Wireless networking range
  • Demonstrations by certified Apple Hardware Trainers on repair techniques
  • Instructor led extensive student hands on take apart labs with the current Apple Desktop and Portable Range
  • Overview of the current macOS Operation System including installation, features, configuration and troubleshooting.

This course introduces you to some key technologies implemented in Apple computers, including:

  • Processors
  • Memory
  • Hard Drives, their connectors including SCSI, ATA, SAS, SSD.
  • Fusion Drives
  • Optical drives
  • Expansion slots including PCI, ExpressCard/34, SD Card Slot
  • Audio & Video in/out
  • Ethernet
  • Airport/Wi-Fi
  • Bluetooth
  • Infrared
  • USB
  • FireWire
  • Thunderbolt
  • Firmware Architecture
  • Power Management Technologies including PMU, SMU, SMC,
  • Circuit Sensors including Sudden Motion Sensor, ALS (Ambient Light Sensor).
  • How the Hardware and Software differ and how to troubleshoot them.
  • Troubleshooting and Administrative Reference Tools and Materials.
  • Looking at online tools, such as Global Service Exchange (GSX), Apple Technical Learning Administration System (ATLAS), Apple Support Articles (Knowledge Base) and the Discussion Boards.
  • Hardware Service Issues
  • Identify any hardware or software requirements to use or upgrade a Mac, using the Apple Support Site

Detailed Agenda

The Apple Service Fundamentals Exam content is covered in the first 3 days (this is for exam SVC-17A)

Day 1:

•Customer Experience Skills and Managing Customer Expectations

•Using Your Resources

•Determining Service Levels

•Documenting Customer Interactions

Day 2:

•ESD Precautions

•Recognizing Safety Issues

•Embedded Battery Safety

•Basic Troubleshooting

Day 3:

•OS X Setup and Maintenance

•OS X File System

•OS X Permissions

•OS X User Accounts

•OS X Security

•Time Machine

•Apple Service Fundamentals Exam (SVC-17A)


We then move onto the ACMT 2017 Mac Service module for the remaining 4 days (this is for exam MAC-17A)


Break for the weekend


Day 4:

•Time Machine (cont’d)


•Mac Troubleshooting

•OS X Troubleshooting Tools

•Troubleshooting Startup Issues

Day 5

•Troubleshooting Startup Issues (cont’d)

•Service Guides

•Service Diagnostics

•Power Management

•Repairing all Macs

Day 6

•Repairing all Macs (cont’d)

•Servicing Mac mini

•Servicing Mac Pro

•Servicing iMac

Day 7

•Servicing iMac (cont’d)

•Servicing MacBook Air

•Servicing MacBook

•Servicing MacBook Pro 13-inch

•Servicing MacBook Pro 13-inch (cont’d)

•Servicing MacBook Pro 15-inch

•ACMT 2017 Mac Service Certification Exam (MAC-17A)


Please note that ACMT certification by itself does not allow a technician to order Apple parts. Apple parts are ordered via the GSX system, which only AASP’s and Self Certified Repair centres have access too. Information on becoming authorized for servicing Apple products can be found here.

The ACMT Certification

To become an Apple Certified Macintosh Technician (ACMT) you must complete one hardware and one software exam (as a minimum).

  1. Apple Certified Macintosh Service Exam, (SVC-17A) hardware exam tests your understanding on how Mac devices function and how to troubleshoot them
  2. Mac OS X Troubleshooting Exam, (Mac-17A) ensures that you possess the knowledge to quickly and efficiently differentiate between software and hardware issues.

44 Poland Street, London, W1F 7LZ

3 Nottingham Court, London, WC2H 9AY


Frequently Asked Questions

Where can I take this course?

You can join a public course at our training centre in central London or, if you’d like a private course, we can run it in any of our facilities (Surrey, London and Manchester) or we can arrange to run it at a location of your choice.

Does this course teach me how to repair iPhones and iPads?

No, this course teaches you how to repair iMacs and MacBooks.

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Important detail about the course



Course length

8 days

Training hours

09:30 – 17:30 with one hour for lunch

Class size

Maximum eight delegates


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